I signed up for a DSL service from AT & T since they were offering a 100 dollar rebate. I clicked it on the offer link and took me to a sign-up page. I read the disclaimer again and finally signed up.
One month later, my account number is not in the system when I was filling a rebate form. A very rude customer rep says "Oh this is only for a customer with an existing phone line."
Apparently, there are TWO separate disclaimers, which are made really hard for customers to find/differentiate that customers without existing AT &T phone lines do not get a rebate. I am wondering why the original page that offered a rebate took me to the link for me to sign up for this service without a phone line. I apparently read the disclaimer that was made for customers with existing phone lines when I was signing up for it.
It almost think that it was set up that way (purposely) so that people would sign up and not get a rebate. I think AT&T needs to be clear and fair for their customers. I wanted to write a letter or talk with a manager but they deny that they know any way for me to contact managerial people.