Dear who it may concern,

I am a LOYAL customer of at the beach. I love tanning and the amazing workers at the 51st and Harvard store in Tulsa, Oklahoma know this. I had recently went through a spinal fusion in September 27th 2010. I had a doctors note written saying I could not tan until I was healed.


I had receieved a letter from Cindy Stuart (corporate office manager) saying, "I have received your letter regarding the recent surgery that you just had. As of this date I have frozen your account/payments until 2/18/11 to allow you the time to recuperate. If you have any further questions., please contact our customer care center at 866-690-9080 and we wish you a speedy recovery." I do not know how she calculated the time, but she surely did not look up the recupperation of a spinal fusion.


I had called the office that day informing them that it takes a year to recuperate from a spinal fusion of 4 discs. I was told I needed a doctors note saying the exact date. My insurance is Sooner Care because of my back problems and I could not get in til 2/5/11, there ended up being a huge blizzard to where my doctors had to reschedule the appt to Feb 15, 2011. My doctor then wrote a note saying I could NOT start up until September 27, 2011. That same day I went to the At the beach tanning at 51st and Harvard and they faxed this letter to the office.


On the 18th of this month I was charged. I immediately contacted customer care and they told me they have the right to decide when I pay and etc. They will not refund this charge. I do not know who else to contact. I want to tan, but I physically (for my health) cannot. I told them that I do not mind them starting the payments back up at sept 27th 2011 because I then CAN physically tan. But they will do nothing to the point of refunding the money.


Please let me know what I can do more. I am VERY disappointed in how I was treated by customer care. I want something done about this please.


Thank you for your time,

Alicia Ryherd