I am currently in the process of moving and called bell south to set up services. They a running a special to receive 3 services for 99 .00 per month. Phone service, DSL, and direct TV. There was to be a 50.00 deposit total, because of credit issues. Upon calling the company to change the installation dates, I was informed that they would need a credit card # , to pay for my DSL services. I was told that they would have to debit my account monthly, just for dsl services. Not only did the customer service rep not discuss this with me, I was told that an order was never placed for installation for dsl services. I was given a installation date of February 1,2008 between 8-11 am. I was told that I would receive the 6.0 modem at 100.00 and it would be divided equally in my monthly payments. I was even given a e-mail address.If the calls are recorded then everything that was said should verify the information I was told. I was offered a reward of 250.00 for transferring my service from my previous carrier. Now I am being told that I can't receive that because I didn't complete the order. I was told to call 3 weeks from installation to get my reward. I was given a phone number and e-mail address to do this. This is outrageous, I feel that my order should be processed the way it was agreed upon by me. The customer service rep made an error according to the team leader and all I can get is an apology? If the company had more stipulations on the package deal they should have been told to me in advance.I would have been missing 3-4 hours from work waiting for installation that was never going to happen.I don't have a credit card.I would love services from your company, but only for the package that I agreed to.When I asked to speak with a supervisor I got a team leader. Not only will you lose my service, but you will lose the service of many others once I tell them how dishonest your company is.

Lisa G. Stroud.