We received a renewal notice stating that our ads would be automatically renewed unless we contacted AT&T by 12/28/09 to make changes.

I called the number for Customer Service at least 8-10 times (800-917-8596), and each time a message would ask me to enter a number and then it would disconnect me. I finally called without getting disconnected and left several messages for a representative to call me back, but no one has contacted me.

I also submitted at least 6 requests via the website www.1800GETREAL.com/ExpressRenewal for someone to contact me, and again I haven’t heard from a representative.

When I called 1-877-573-2597, option 3, wait for rep to find out office is closed, option 1 gives a message that I can email to [email protected] which appears to be an invalid email.

My former representative no longer works for the company.

I am unable to speak to any real person at AT&T, and made every possible effort and spent hours trying to contact someone that could help us, but I am unable to cancel or make changes to my contract.

Was led to believe my advertising would be accessed through Google .

As it turns out it is not .