I have been fighting with this company since 4/15/10. When I lived in France I got online and ordered worldwide service for $5.00, the lady that helped me online said she added the $5.00 worldwide service because we wanted it on there having my daughter going to school there and friends that still are there. They never added it and then proceeded to bill me regular rates that amounted to $628.00. I have battled on this account since then every month. They finally added the worldwide on 7/1/10 and promised to adjust the $628.00. Since then I have called and got names and numbers regarding this investigation they call it. Nothing still is done and today I got a letter in the mail saying they were going to cut off my long distance. I called them back and the smart mouthed supervisor Mr Sterling ID# KS3597 said it was settled and I got a call. No one called me and they will not take off the $628.00. There investigation was really never done, and they can't figure it out because I did it all online. What the hell is going on with this company. I told Mr Sterling the supervisor, "I am looking at the complaints online and that maybe it is that way because the customer service is so bad that they have over 70, 000 complaints and counting" he said to me "Probably" . In a smart ass tone. I am now calling the FCC. Done with all of this moving to a new company.