Called to verify exactly what the Enhanced Services Billing was on our AT&T Business Account. It states: Billed on Behalf of Total Protection Plus, LLC. for Preium Voicemail Monthly Fee for $14.95 and MS-State/Local Tax of $1.05 so a total of $16.00/mth is what we have been paying for this so-called "service". After getting the run around on what company is charging this to out BUSINESS AT&T account, I finally spoke with a Representative that said this charge was processed on SEPTEMBER 20, 2005! Let me begin saying that it is NOW SEPTEMBER 28, 2009!!! FOUR YEARS of these monthly charges to our account! I asked who authorized these charges to begin with and she told me the persons name which was an employee that was no longer with us and hadnt been for almost TWO years! Not only that, but he was just our office runner! nowhere NEAR having authorization to bill to our account. but did this company take time out to verify that?? NOPE! so over the period of the $ years we have paid for $816.00 for NOTHING. After the Rep saw how confused i was she immediately asked was this person authorized to bill this to the COMPANY account before I could even get a word out of my mouth & after I said No that he was just a runner for this office she took care of these charges without a question asked. She got approval to credit back 49 MONTHS of charges $732.55 + tax! which automatically showed me this is definately something very common with this company. They did credit this amount above but still was NEVER authorized to bill ANYTHING to this acct so be sure to check EVERYTHING on your bill. If there is something you do not recognize-CALL about it immediately. These companies are slick and will bill you for junk you didnt even order/request until you notice it on your bill and call to inquire on it. Just in case you have this on your bill and do not have the number-it is: 1-888-293-3724