This spring I received a replacement phone from AT&T, as my phone was about 11 months old. The speaker just quite working, and I was unable to make or receive calls. After having this replacement phone for a few months the speaker went out on this model also. I took it into a AT&t store nearby my house. They gave me a referral form to see the device center. On this form (which I still have) this store stated that there was no liquid damage or physical damage. However when I went to the support center which is a one hour drive from my home. The technician said he saw a small red spot on the upper right part of the phone, saying I could not have a replacement. I not only wasted what by that time was six hours of my day, the technician was one of the most demeaning and rude service employees that I have ever had the misfortune of dealing with in the service business. After many more hours on the phone AT&T agreed to send me a replacement phone for a charge. This phone was poorly designed and not even near the product of my Aria. I ended up sending it back. However after moving the sim card, my internet would not work. Thus, another two hours on the phone, and finally a trip to another AT&T store this time in Bonney Lake, WA. The service person was very helpful, she got the internet working. When I told her about the speaker issue she looked at the phone and said, " I can't believe that the company I work for is ripping you off! That phone shows no sign of water damage." She looked through out the phone inside and the battery. She was the second AT&T employee that thought I was being taken advantage of by a corrupt support center.

As for support papers I still have the referral form stating that there was no damage. The phone is in great condition, no marks or cracks. It has never been exposed to water. I feel that I should have received a replacement phone of the same style, not have to pay for another. Or worse, extend my contact for two years by getting an upgrade. I have not felt so violated by a company in a long time.