After doing business with AT&T at my current address for over 15 years (landline, long distance, DSL internet) and seeing the bill escalate from about $60/month to over $90/month in the past few years, I decided to make some changes. Decided to switch to cable internet and bundled with my current cable TV package (Comcast), and then use Vonage for VOIP phone - this seemed to be the most economical alternative even after all of the promo rates expired. Got my "final" bill from AT&T only to find that since my transfer went into the next billing cycle by not even a week that they would not pro-rate the $30/month fee for unlimited long distance. Wrote them an email explaining that I only made a few calls that week and ask for about $20 credit and they said "too bad" and gave me a warning that if I don't pay the entire bill then they will send it to a collection agency. I am not going to damage my credit rating over $20 bucks but this will be the last money these extortionists ever get from me. Will also be cancelling my cell phone plan with them in a few months once the contract commitment expires. Very happy with my new service and rates; don't be afraid to make the switch. They will try all sorts of games with their "retention department" to talk you out of switching but don't listen - I told them if they wanted to keep me as a customer that they needed to refund the approximately $3000 I've overspent on their service for 15 years compared to the new rate I would be getting - that shut them up pretty quick. DUMP AT&T.