In Jan 2009 I prepaid $500 to my ATT cell phone account as I was traveling abroad.
In April, I decided to remain abroad for an extended period, which would extend past the contract period for my att phone.

I called and terminated the account in April 2009. ATT debited $115 from my credit balance of $477 at the time. They continued to send monthly statements to my U.S. address showing a $275 credit balance.

In Mar 2010 I returned to the U.S. for a visit. I called ATT to get the credit refunded.

I was told by a very sweet customer person that ATT will require PROOF that i actually HAVE a credit balance, as her computer records do not have access to such an old transaction.

I am now in the process of FAXING (email not acceptable) a copy of my personal bank statement that shows the electronic payment of $500 from Jan 2009.

ATT will review the case in a HEARING on Mar 17 2010 to see if they want to refund my $275.

I am leaving to return to my home abroad on Mar 16.

I am so angry I can barely type!