When I set up my DSL WIRELESS service i was told by the gentleman from at&t that my modem would be free becuase I was ordering a speed higher than dsl lite. When i got my bill I was charged $100.00 for the modem. I called and they told me that the noted the account and it would take a billing cycle to fall off my bill. It did not so I called again ad was told that it could take up to 2 months ]. So I waited and when it STILL did not come off my bill I called AGAIN, and this time I spoke to someone who refused to take the charge off and ( at this time i was cancelling my internet anyway) asked me to keep my internet turned on and if I did she would waive the fee, but I would have to pay if I didnt want to keep my internet on. I was upset at this point, for I was told in the begininng that i would not be charged for it. So i hung up and called back and asked to disconnect my entire service including phone service. The lady I was speaking to asked why i wanted to disconnect my service and i told her why ...at this point i was told ( cant remeber if i was transfered to someone else or not) that she would take care of it and for me not to worry about it, that the charge would definetly come off.
After some time passed the charge was STILL on there and I called back on 12/2/2010 and the lady i spoke to refused to take the charge off and siad that I had to pay it, she said that it didnt matter what i was told, she said that the modem came with a book explaining the fee etc, i asked to speak to manager, and she told me thatone of the persons I has spoke with about this sent the account to dipuste and a mamager denied it and closed it ( which I was unaware had happened) and that no manager is going to take it off, I still asked to speak to a manager and she put me on hold and then told me that the manager would have to call be back in 24 hours. She was also quick to tell me that she had told the manager my problem and he reassured her that he wouldnt do anything. I had asked her to pull the phone log from the day i set up service and she told me that despite what people think, the calls arent recorded. At this point I was so upset I was crying on the phone with her and I told her I didnt like the way they are treateing people and requested to disconnected my phone service, she told me that she would have to transfer me becuase that wasnt her department and when she came back on the phone she was quick to tell me again that she had told them why I wanted to disconnected and actually she spoke to me the whole time during the request to diconnect, she wouldnt put that dept on the phone she did it herself, and I must say it was instant.
I didnt like they way I was treated. And I will never do business with them again. I felt they are setting people up to steal their money. And they dont care what their salespeople tell customers.

As if AT&T wasn't already on my bad side after promising U-Verse, then telling me I couldn't have it, but charging a steep fee because they came over to the house to install it, they disappointed me again. I asked for international service, got to the UK, and...had NO Service! Ugh! If only I could boycott AT&T! In order to accomplish one task, you have to talk to no less than 3 people on various continents! It's the world's worst company.

Due to extremely lousy service...cable consistently going out...I kicked these a-holes to curb in July..however they continued to bill me...I did pay my final bill & returned their equipment...in their box...whence they attempted to bill me an additional $15 for...I am not going to pay this...it's their equipment and I could have sent it back in my own box...I did NOT ask for their box...so anyway they are trying to collect from me services for the month of July when I was not being serviced by them..and have the documentation to prove it...AT&T turned me over to Bay ?? collections more assholes...I would not advise anyone to do bundling with AT&T..their telephone service is the only utility worth a damn...skip the internet & satelittle...it's worthless..

Cant even tell you the nightmare I have been having, had U-Verse installed last week. The one thing I needed was 1 phone line that ran though a Jack that had NO features, ie call waiting, forwarding, etc. This is for my work from home job. Was ensured that the phone was VoiP but would run through a separate jack. Installers came and will installing the service, cut my Jack out of my wall. Told me I didn't need it. Of course, the second line had all the features and when I called customer service to get this disconnected, they had no clue how to do this. After 40 minutes on the phone and loss of hours at work, I finally spoke to someone about having a regular old landline installed for just this one line. Had the installer out in about 6 days, not bad, but unable to work. This guys shows up, but alas, forgot to bring his drill that day. I HAD TO LEND HIM MINE! So anyway he installs everything and it seems to be working okay, until the next morning when I have to work. NO Dial Tone. I call customer service and am told that everything is fine on their end and if they send someone out it will cost me $71.00 on top of the $50 I have to pay to install the stupid jack that they took out!! Called Comcast and they are on there way, but in the mean time I get an e bill from U-Verse and I guess they forgot to mention, that the first bill is for 2 months! Now they want an additional $268.00 from me. This company is a scam!!

I ordered phone equipment from at&t and they mailed it without an apartartment number they had to ship it again and they also shipped it without an apartment number, I asked if they could please ship next day delivery they said no, I told them to cancell my order for equipment since I, m allready frustrated and don, t care to go on with this anyfurther, since they cant get something as simple as an apt number on an order, they told me I have to wait till they recieve it back for them to cancell.Can you believe that ?