I reported my iPhone stolen on 1/13/10 to AT&T 800 number and on 1/14/10 to the Daytona Beach store. After calling AT&T to report the phone missing I was told it would cost me $700.00 to replace my phone.

Over Easter weekend I found out that my ex-husband had his iPhone stolen. I asked him where he got the phone and was informed it was the one he took from me. He told me that in February he took the my phone and had service put on the phone under his own account. He just walked in off of the street and AT&T never asked for a sales receipt nor did they even look to see if the phone was reported as stolen. After finding out what happened to my phone I contacted AT&T and was told it is not their responsiblity to see if a phone is stole or not. So they are only concerned about getting the new customer and making their current customer pay $700.00 for another phone. According to the police and AT&T $700.00 is a felony charge neither the police nor AT&T would help me retrieve my phone. I also found out that AT&T local store in Daytona Beach, accessed my account and printed my ex-husband off a copy of my receipt so he would have one. It had my name on it and my account had a passcode on it and the Daytona Beach AT&T did not even verify that code, AT&T does not care about security on any ones account.

If AT&T and other carriers would just verify if a phone was stolen or not, the theft of cell phones would go down. So instead of AT&T helping a customer that has been with them for years. They told me they would give me a $80.00 credit or a cheaper phone.

I personally feel that if everyone that has ever had an expensive phone stolen and has the police report and notified their carrier started a class action law suit against the cell phone providers that our phones would once again be safe, but then again it would cut into the executives bottom line if they had to be responsible business people and look out for their customers.

If any attorney would be interested in handling this case please contact me at the above number. I am sorry, but I don't have another $700.00 to buy another iPhone and I am stuck paying for a line that I can't even use. I think it is time that we took back what is ours and make the providers responsible for selling service on stolen property.

We experienced a blackout a few months back.(It affected the entire neighborhood) I called AT&T and told them about the outage but did NOT request a service call because the power came back on in 45 minutes. If I had requested a service call (which I did not), I would have called them and cancelled it. The next month I recieved a bill for a $55.00 service call. I called several times to dispute the charge, but they told me that I would have to pay it anyway. I reported AT&T to the Public Utilities Commission. I refuse to pay for something I did not ask for.

The internet speed was not as fast as they claim it was going to be for the price they had us paying. The service is always going down or red lights are flashing for a minimal of 2-3 days. Iwill call the office and they send someone out and the very same day they finish the service is acting up again.

Every time I open my AT&T I see the "Yahoo News" homepage with all it's liberal garbage praising everything the Socialist Democrats do and complaining about the Constitutional Republicans. It's REALLY annoying and I wish they would stop using the very liberal and Socialist "Associated Press" for their news. PLEASE complain to AT&T / Yahoo / AP . I have complained and see no change so am looking for a new ISP.

I have been an AT&T customer for years. Everything generally is fine...UNTIL WE CHANGE OUR SERVICE IN ANY WAY. We recently got talked into switching over to U-Verse. What a nightmare. Nothing worked as it should have, we were lied to by multiple departments (or worse, they are just ignorant and don't know the answers, so they make them up) and the result, as is the usual case with trying to change services with AT&T, we were without telephone service for an extended period of time.

Flash forward to present day: We are moving. From the moment we made the decision, I was dreading transfering my phone service. I knew in advance that it would be a nightmare, and true to form, it has been. The issue is that I have a home office and I rely on my phone service for business. I cannot afford to have sub-par service and I can't afford to be without things like voice mail, caller ID, call forwarding, etc.

I was told that in order to maintain my original phone number, they would have to come out and transfer my U-verse lines to a standard jack-in telco line. Then, next week when we move, they will come out again, and transfer everything over to U-verse again. (Whatever.)

I TRIPLE-CHECKED with 3 different depts before I agreed to all this that I 1.) would not be without phone service, and 2.) when they made the switch to a normal jack line, that I would still have all the functionality of my service, i.e., voice mail, caller id, etc. "Oh yes, you will not have any down time other than when the tech is there making the switch." Again, 3 different dept heads assured me of this.

Sure enough, this morning comes and I am without phone service. Callers to my line did not get my voice mail, instead the phone just rang and rang. Great. Even the technician who came out said that AT&T is putting so much emphasis on U-verse and DSL, that they have forgotten about the heart and soul of what AT&T is about - TELEPHONE SERVICE. Forget the fact that they have customers that have paid their bills for 50 years and rely on their phones to be working, suddenly they are not a priority anymore. Sad.

I will never use AT&T again if I can help it - every single time I need something or service changed, IT NEVER GOES SMOOTHLY. EVER. No one wants to take responsibility or is accountable to anything...it's all about passing the buck to the next department. Unbelievable that this company is still in business.