I was at an att store in august to return one cell phone that i accidently bought. Only wanted one. A salesman talked to me about Dish tv and said he would give it to me since i had everything else with att. i came back the next day and signed up for 200 chanels free for 12 months and Starz and Hbo for free for 3 months. That was back in august 2008 and i have been charged every month and some two times a month. i also bought a phone from att with installments of $14.99 each mo., I was charges $75.00 on one bill pluse $14.99. I paid all of that and then they subtracted one month paid and said i only paid 3 months and added a convenience fee to pay. i turned it over to TN Regulatory Commission and I find out they can't do anything and don't want to do anything about the problem. I ask for the name of the commission or what ever would be over ATT and have not got an answer. They told me to lay low and hope for the best. Do you know who i can contact for a problem with ATT?

I decided to bundle with AT&T. First customer service person kept me on the phone for an hour. She must have been new because she kept putting me on hold. Then I spoke to someone who said she was a supervisor and I had to repeat all the information I had given to the lst person over. I wanted to keep my home phone number as it had been an AT&T number before and she said they could not transport that # but told me there would be a recording saying "the number had been changed & the new # was ..." I called each day to hear the recording & there was nothing giving my new number. I called 4 more days and was told the same thing that "the recording would be on there by midnight that day". Didn't happen!! I spoke to another customer service rep who told me on the 5th day that they couldn't do that because that # belonged to Comcast. I am looking for a job and that phone # was on my resumes so if anyone called me I was out of luck!! Then I called to check the status of my rewards as I had bundled and changed from Concast my home phone, DSL and cell phone. They had no record and told me I would have to go on line & print a form and fill it out along with a bill from Comcast. None of the other reps had said one word about me having to do any of this. I asked for a phone # to speak to someone and the 1st girl gave me a phone # which when I diealed it the recording said it couldn't be reached from my area; I called back and the 2nd person gave me a # that I reached a fax machine!!
It is very obvious to me that no one is properly trained no matter who you talk to. I deeply regret now that I changed. I cannot believe that AT&T has such lousy customer service and I would like for someone to contact me ASAP

AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1, 500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid up to date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.

AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1, 500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid up to date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.

I have had to call At&t 6 different times and still haven't gotten my issues still aren't resolved.. here it is the story from the beginning.. My husband and I and his gran-ma all live together, his brother did live with us but he moved out.. Well, we have 3 t.v's and had 3 boxes. Well, when he moved out i called At&t to have his box disconnected, was told that it would be fine to remove the box and pack it up and send it back. Well, that is fine, I was okay with that. But then i go into the other bedroom and try to watch tv and it doesn't work.. Apparently someone at AT&T screwed up and disconnected the wrong receiver.. So here I am paying over $100.00 a month for my home phone and internet and U-verse service and I don't even have my tv working due to their screw up.. I am not happy.. So needless to say I give AT&T another call and am told that some one from technical support will be giving me a call back.. No one ever calls me back.. So again I call them, Pissed off by now...I speak to someone that doesn't speak english very well, and they keep putting me on hold.. I spend about an hour and a half on the phone.. 45 mins on hold. and get told that some one will be out here to fix it tomorrow.. Not a guarantee.. This is the worst customer service that I have ever had.. If i had a choice I would cancel and go back to Charter..Their customer service was so much better.. They cared and took care of the issues right then and there.. Didn't take near as long to get things done..