October 15, 2008, I purchased five (5) phones from AT&T in Tyler, Texas.
I mailed off my rebate forms and received text, saying that AT&T had received them and that it would be approximately eight (8) weeks, before I would receive my rebate. I finally received my rebate, BUT NO ONE TOLD ME THAT IT WAS GOING TO BE (5) CREDIT CARDS. I assumed it would be a check. I have had hell trying to use them. I was told that they would be accepted wherever VISA was accepted!! That is WRONG!!! I have been decline at Whataburger twice. I would rather have a check anyday, then to put up with the BS with this rebate cards!!!

My mother had a business phone line with AT&T which my sister helped set up the plans and services. When my mother retired I attempted to setup call forwarding for that business phone number. To my surprise a cryptically titled item 'SimpleLink Enhanced MMRC' changed from ~$8 credit to ~$26 charge every month.

I did not get the full story of what this plan/service was 6 months latter. Every month I would talk to an apologetic supervisor would would offer a few dollars of credit and assure me that the plan was terminated and the charge would not reoccur. Every month brought a bill with the ~$26 charge which prompted another phone call. Once they even suggested that it might take some time for the cancellation to be processed, suggesting that I should ignore the next bill and look for the charge to be eliminated on the following bill. All the while accumulating ~$26 a month.

I get the full story after I have the account transferred from my mothers name to mine, which seems to have terminated the program. In April of 2007 my sister signs mom up for this program that will provide the ~$8 as long as we are billing a minimum of $45 dollars, which costs ~26 when our bill falls below that figure. This is a reoccurring year long contract, which renewed for a second year in April 2008 after AT&T sent use a cryptic letter explaining what we had to do to cancel in February 2008. At that time I was helping mom with post brain-injury therapies. In May 2008 we reduced our service charges below this limit and incurred the charge. In October 2008, by closing the account, we were charged ~$26 for every month remaining in the contract through April 2009, ~$180. I doubt that my sister would have signed up for this plan if it was fully explained to her. AT&T certainly made no attempt to explain it to me during those 6 months, I suspect hoping to capture another year by running the clock.

In reviewing my AT&T bill for landline phone services, I saw that I was charged for “Voicemail Mo. Fee”of $19.95 as a third party charge from Advance Benefits, Inc. billed by Enhanced Services Billing. I did not authorize this charge and did not have any voicemail service. Rather I have always used a telephone answering machine to retrieve messages. The unauthorized charge has appeared on both my Nov. and Dec. bills.

In reviewing my AT&T bill for landline phone services, I also saw on the same bill a charge for “InternetAccessMoFee” of $14.95 from Transcendent Corp also billed through Enhanced Services Billing. I did not authorize this charge and I use another internet service so I have no need for a second internet service. The unauthorized charge has appeared on both my Nov. and Dec. bills.

When I complained to AT&T about both charges the AT&T phone rep advised that AT&T could not reverse the charges and my only recourse was to complaint to the Advance Benefits and Transcendent Corp.

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they in turn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I don't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF 1 888-298-3724. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

After the 2 years of contract at T Mo bile we decided to look for new carrier since we have existing AT&T service at home we decided to try AT&T for our mobile, N connect is their dealer which usually situated in malls, to make the story short we had our phones for $179 each we took the family plan. The manager at the store advice us not to send teh rebates just in case we change our mind. After 2 weeks one of our relatives called at the landline and ask if our mobile are still working, followed by some co-workers and friends, we ner notic etaht because we hardly recieve calls it so timely that its holiday andapproaching chrsitmass makes phones busy for greetings we all knew taht mobile is one of our lifeline, then after we tried to give it at least a few more days to know what i the real problem if its the phone or the network, a few days of observation we found out that ATT has some none working spots at home compared to our previous carried TMobile . on the 25 day we recieved a billing and there were so many charges which is surprising because the ATT manager advice us that as soon as we received the billing we need to come by and see him to adjust the bill, . Since the network is not good for us we decided to return the mobile unit and complain the bill, we end up having a 532 bucks because there were so many hidden charges, i dont know why they are doing this, .That is why there is 30 day trial because when you are not satistfied you can return without any charges on your part and if ever there is any it would not be that much, we expect taht we will be charge by the bill and connection fee, which 153 bucks but it end up $532.00, when we try to call CS OF ATT they said taht they own the number and we should have been informed them taht we re going to transfer the no. why should we have to informed them if we return the phone before 30 days, .i dont see the logic, because informing them that we nee dto transfer the no to other network may jeopardize our existing no, and that no is not from ATT we got that from our previosu carrier TMOBILE, .I hope somebody could help on my appeal, i am sure there were lots of consumer that been victimized by ATT mobile, let us unite and fight fo rthis ATT SCAMS .

Sincerely
Joann and Robert