UNABLE TO CHECK THE CURRENT STATUS OF MY REWARD.

Maybe I clicked on this by mistake but I want credit or a refund for $14.95 I have no need for thus service, please reply back.42fd6

We signed up at the Berwyn store, forgoing the rebates available for signing-up online, so we could make sure our service was ordered correctly. J signed us up for HD Dish service, although we did not know it was HD until later, and the Elite DSL package, all with a rebate for keeping a month of service.

The DISH

We had problems with the Dish connection going in and out, sometimes 5 times an hour; we thought the reception just was bad. It was not until we found out the technician hooked up only 3 of the 4 televisions, that we were told he installed HD equipment (more expensive) and that was causing our reception problems.

Customer service said that he should have noticed we did not have any HD TVs, and hooked up the regular equipment. So a technician had to come back, a week later, to take out the HD equipment, replace it, and hook up the 4th TV. After making a complaint against the first technician, he was not only on his cell phone constantly, but he made my husband help him for 4 hours, causing my husband to miss half a day of work, customer service said they would send a manger to set-up the correct equipment. Instead, we got a non-manager that asked us what the problem was. We were told that he would ask for a correction to our bill, for the weeks with problem service, but he said to call customer service when we got the bill.

After getting the bill, I have been unable to reach anyone that can explain the numerous charges and credits. After transfers, waiting, and dropped calls, I was transferred to the DISH company. Vanessa explained that they paid AT&T for the mistakes made, and I do not owe them anything.

The DSL

Our Elite DSL was a dream, until 2 weeks into service. We started losing signal from the house to the server, so I called Technical Support. TS suggested we were not getting enough signal in the house, and tried transferring me to a senior tech. After 30 minutes on hold, I hung-up. My husband then called the next day, and after doing some tests, they sent a technician to the house a couple days later. Our area, and our house, does not support the Elite AT&T DSL. Our choices are to accept the higher speed with less connection, or downgrade the service.

At this point, I called the Berwyn store, and left a voice mail for the manger, letting her know how much trouble Jsmistakes were, and how much time and frustration they are causing everyone in the house. It has been 3 days, and I have not gotten a return phone call from the manager.

Downgrading the DSL was a series of dropped calls, and lost hours on hold. Finally, LaToya, 173871605, credited our account for the problems in August, then lost me during a transfer to downgrade service. Linda, C528927, downgraded our service, credited 5 dollars for August, and gave us 5 dollars off a month for a year. She was wonderful. While I was on hold to get the downgrade done immediately, I hung-up after 30 minutes, and called back.

Upon calling back, I got a technician that asked me if I wanted to downgrade my service, after I explained it was already downgraded. He then asked me if I had paid on the account, and how much. The bill is not due for 2 more weeks! I told him I will pay it when the service works. He transferred me to another woman that couldnt understand why a technician would ask about my bill. She also confirmed what Linda did, and attempted to transfer me again. Again, I hung-up after 30 minutes on hold, and expected the service to be working in 24 hours.

It has been over 24 hours, and the service is slow and unsteady. The internet connection keeps getting lost. An attempt to contact someone through online chat ended in another dropped signal, after a long wait, of course.

I was not able to ask about the closer coupon we are not in the system for, the rebate Jessica said we would get. Nor has anyone else in the course of customer service and transferring been able to help.

It has been only a month and 10 days. I have been on the phone with AT&T for almost a full month.

And that brings me to now.

I thought I hated Comcast, until I signed up for AT&T.

I want to know why my DISH bill is 112.24.

I want the DSL rebate we were told we were going to get.

I want good internet that works all the time.

I want to know why it has taken a month and a half to get these services to work, and why I cannot get any one person on the phone that can answer these simple questions.

I want an apology from J, for all the trouble she has caused me, and an apology from her manager for not returning my call.

As soon as we get internet service, this email will be sent to AT&T customer service, the Berwyn, Illinois AT&T office, the Better Business Bureau, Complaints.com, all my friends and family, and everyone and anyone else I can think of.

We tried to disconnect just our telephone service and they also disconnected our internet. That was about 6 weeks ago. They told us we would have service again in about 4 days. That didn't happen. Since then they have sent out 3 technicians that checked the lines, outlets etc even though the internet was working fine before. We had to stay home from work for this and they were at our home for a while my husband has also spent many hours on the phone with at&t service reps only to be hung up on many times and never called back. He's so aggravated i feel that he's going to have a heart attack. Our internet was again suppose to be working. My husband called and they said they need to send someone else out to escalate our service. We are in disbelief that at&t is selling a service that they cannot deliver. It's just become a huge joke. We are wondering if we'll ever use our computer again.

I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.