We signed up with AT&T for their bundle on my voice and dsl internet & dish network (which i already have) around nov/2007. I made international phone calls on Christmas day (cut-off day was dec 28). When the bill came sometime on the second week of january, my bill was over $500. I had forgotten this stupid trick of enrolling yourself and pay $5/month to avail of the discounted rate. I was charged $3.17/min whereas if i enrolled, the rate dramatically drops to less than 20 cents/min.

I paid that bill and called them to set up international long distance. Meanwhile, i have been calling internationally new year's day and several days after 4th of january when a family member died. Needless to say that i talked for hours. I thought that they would retract my rate since I've shown good faith. We had Vonage for a long time before we switched over to AT&T. Vonage is true to their word. They don't have hidden fees - they charged you for your actual minutes used and you don't have to enroll yourself to avail a discounted rate.

When i received my next bill, it was a whopping $1000.00. I called them immediately, but they said that they couldn't do nothing about it. I asked for the manager and they promised me that a supervisor should call me within the next 24 hours. I even gave them my cell phone number. Nobody called me and then the next bill came and I called them again. This time, they said that it is over 60 days. And on top of that, the representative i talked to had the audacity to ask me to switch my cellphone from VERIZON to AT&T... what nerve!! The final bill that i paid was $1500.00 which really made my wifee cry. With 2 kids in a 1 income household, we are really financially tight. We are no longer with ATT, we switched over to COMCAST and bundled everything now. COMCAST cust service is not the greatest, but i would rather deal with them than being conned (I am sorry, but that is how i feel -- that was so dirty -- and a very, very old ploy --- there are a lot of options nowadays as far as communications is concerned --- I will never ever be a part of ATT for as long as i have another option... and i hope those options would still be available. ATT seems to be slowly trying to monopolize the industry. I dread to see the day when i would run out of options/choices.

And when we signed up, we were made to believe that we are to receive a $50.00 cash back. When we called them to claim it, they said that cash back didn't exist. They are just a bunch of scam artists (BIG TIME).

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

AT&T U-verse personnel make numerous repeated unsolicited sales visits door-to-door after being told in person and by e-mail to cease and desist. Personnel have used deceptive sales tactics to attempt to sell fiber optics TV service. Practice of unsolicited cold calls is denied by ATT Corporate yet continues to occur.

I was offered a free ringtone download. When i entered the pin they sent me, i got a message saying 19.99 was billed to my account. I do not want this service. I didn't ask for this service.

Three men came in to my office and explained that they worked for AT & T and were visiting all small businesses in the area due to the fact that they were looking in to the fact that we were being over charged for our services and that they would be able to reduce them. They asked to see my last telephone bill.

I was paying between $178 and $198 per month for two lines and DSL. They said that they would be able to save me money. I asked them what my total bill would be if I added another line. They said it would be $143.00 without taxes. This was for the 3 lines and DSL and they said there would be no charge for adding the extra line.

They also mentioned that I would get a rebate of $100 because of the over charges on past bills When the engineer came to add the additional line I asked him if this was free of charge again just to make sure. He told us that it was not, so I told him that we were not interested in going ahead with it, as this is not what we were told by their sales people.

He telephoned his office and they agreed to go ahead and connect the additional line for $50. So finally I agreed to this additional charge to connect the extra line. When my bill arrived it was over $500. We were astonished and telephoned them immediately to try and find out why it was as high as it was.

We explained exactly what had happened, they told us that the men did not work for AT & T directly, and were a contracted company and that they would not use them again. We found out that they were charging $199 for the DSL a loan and had charged more than the agreed $50 for the connection of the additional line.

They told us that there were not 3 line packages with DSL included for $143.00 even though this is what we had been told. Finally they told us it would be $178 total for everything. They agreed to credit the overcharges. Every month they still carry over the additional charges.

To this date and this has been since February this year I have been paying off the money we owe each month which seems to go up every month for instance this bill is $287.10 for current charges and we now only have two lines. Each month they have carried over 272.67 and this is creeping up as they are adding late fees.

When I received May's bill we telephoned again and they just stopped even saying they would credit the money. So we wrote a letter and faxed it to AT&T The customer service person we spoke to had told us that if we did not write and say that we didn't want our contract automatically renewed then it would just be renewed as this was in the small print of our original contract. This would have been for a further 3 years.

In this letter we asked AT&T to cancel the extra line we also asked for a complete breakdown of the changes to our service back in February of this year what they were charging us and all credits that had been made to our account after talking to them each month and what they were for. As the bill was not going down.

I also told them I would pay all current charges. However these seem to be going up every month also. This month they are now threatening that if we do not pay all back charges they will have to interrupt our service, (I suppose this would mean cut us off). They have not given us the breakdown as we requested.

We are a small business in holistic health care there is just the 2 of us in the office and we cannot sustain these sort of charges we only work 3 days a week. To add insult to injury they have also listed us in the yellow pages incorrectly for the last 3 years even though each year we have asked them to sort this out. When anyone telephones inquiries for our number they are given the dedicated fax number.

If it wasn't for our business cards and referrals, we certainly would not have survived. This error has been carried over to other telephone books in our area as they use AT&T's book as a reference. It has been a complete nightmare.

I am at a loss, what can I do about this and who can help us.