AT&T
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Category: Services
Contact Information
Sherwood, Arkansas, United States
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AT&T Reviews
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June 10, 2008
Rebate never received
I have never received my rebate on my Nokia cell phone. I never even got the form to fill out. I have called and asked for it to be e-mailed and sent. They said they would send it both ways and it has not arrived. The time is running out. I am not happy. My next stop is the Better Business Bureau!!
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June 3, 2008
Identity theft department
AT&T recently let someone open not 1 but 2 accounts using my wife’s identity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with AT&T not to let anyone open an account with her name, but they did anyway. I called to ask how this could happen, starting with customer service, then fraud department and then to their credit department. No one could give me an answer. One lady said that they call our home and said my wife OK the accounts. I called her a liar. Now we have been trying to close the accounts. This was the stupidest procedure I have every been through. We have to prove to AT&T who we are before we can close the accounts. It's funny that AT&T can mail us the bill to our address, see our address when we call but they can't take our word we are who we say we are when we try to do them a favour and close these accounts. To close these accounts you must fill out a fraud packet for each account. You must have proof of residence from 3 months prior. I don't know about you but I don't keep 3 and 4 month old Light and Gas bills. I just wish I could talk with a Supervisor from AT&T and ask them what the h%$l is going on with them.
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May 31, 2008
Charges that don't belong to me
A few year ago, my son put an ad in the Yellow Pages for his business. The telephone company then owned by BellSouth made a mistake and added his advertisement to my phone bill (different phone numbers). I called them up and they changed it and sent him his own bill. When AT&T took over, the first month they made the same mistake. I called them up and they fixed it. 3 months later they made the same mistake again and they fixed it again. Back in March 08 they made the same mistake again, I called them up again explaining the same thing over and over again. Now my son does not live at my house, he has his own address. Not only did they not fix it, but today I'm looking at the fourth month in a row and they are still charging me for his bill along with all the interests along with it. I have called them every single month, talked to a different person each time. The last one even said it was fixed... I will report them to the Better Business Bureau and everybody I can think of.
Today I ordered a new service from Brighthouse for 6-16-08 and I assure you that I will never do business with them again.
Micheline Rauch
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May 15, 2008
Scam rebates!
I was just reading all the complaints about AT&T and their "promotion rebate offers." I thought I was alone in this mess! I signed up for phone and internet service in July 2007. It is May 2008 and I still have not received a dime they promised me. I should have received $49.99 for the equipment rebate and $50 each for the phone and internet service. I sent in the paperwork for the equipment rebate and waited. I called and thought the "help" I received was adequate. So I waited again... another 2 months before I called again to check the status. This time I was told that it hadn't processed yet and she would escalate it to her supervisor, which could take up to 2 weeks to hear anything. As you can tell from it being almost a year, I still haven't received anything. I have called repeatedly about the service rebates too, still nothing!
The rebates were only one issue I had with AT&T. It took 5 months for them to finally fix my billing. I ordered my internet service with the wireless router. When I received my shipment it contained a regular modem. I called and they sent the correct router but also included a wireless card (which I did not order.) I returned the modem using the provided return UPS label. I received my next bill and I still had a charge on their for the modem, even though they had received it over 3 weeks previously. Then I noticed I had also been charged $55 for the wireless card. I called again to have that removed and they said I would have to return the card. Again I used the return UPS label provided and sent the box back - this time only containing the very expensive card. Thank goodness for UPS tracking! It was received by their shipping office on 25 Sep 07. When I called they said it hadn't been 'processed' yet by receiving so they couldn't remove the amount from my bill. I called the next week and again received the same answer. Deshaun was the next person I spoke with, again the same answer. This was getting old. They would even put me on hold "to check the status with receiving." Finally on 27 Nov, Florita called the receiving dept and said they had processed the return and the $55 refund would appear on my next bill. Finally I received a truthful answer and my Dec bill was finally correct!
I have never been so unhappy and discontent with a company. Unfortunately, I also have my cell phone service with this company. I wish they had never merged with Cingular! I can't write how displeased I am.
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May 12, 2008
Dont want it
I do not want it now i changed my mind please dont charge me and nor do i want any info on it just changed my mind.
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May 6, 2008
rip off
My wife called AT&T and asked for info on DSL service. They said they had it and we decided to change from our current phone company which was offering good phone service for over 3 or 4 yrs, but only offered us dial up internet service and did not have dsl service in our area. After talking with at&t we were very happy to hear our internet would be a little faster with the new dsl service they offered and decided to change both the phone and internet with them. We were even thinking of getting a full package deal and changing our cell phones and satelite service with them. Well since the first day (a Wednesday) we got our phone service it was problem after problem. That same afternoon I found out that we were not receiving phone calls. We could make outgoing calls but no calls would come in. I called and talked to the technition that after noon. Next day nothing was fixed. I made some more calls to see what was going on. Day after that phone was not working still. This day my wife was fed up and called to disconnect service because phone was not working properly and still had no internet, they told her they would get it fixed. I made more calls to try and get it fixed. Finally phone was fixed, but the DSL was not working yet. They told me they would try to get it that day(Friday). Another 3 days went by and no internet service yet. My wife called again about why the internet was not working and spoke with a rep and was told that their was no dsl service in our area. My wife was very dissapointed because main reason we changed phone companys was for the dsl service. My wife asked why they had told her in the first place there was service and to back it up we still had the dsl box whick they had already sent. She then spoke to a manager (Irene Raskon) I believe that is her name. My wife told her she wanted to disconnect and told her she felt we should not pay for any of this service. Plus we had to pay another reconnection fee with our previous company. Manager said we had to pay every thing and denied having any fault. We ended up spending a lot of time on the phone trying to fix all this problems, we were without internet service for about 10 days, no full phone service for 5 days and we even lost our phone number (956)259-6015 because when we went back to our original phone company we had allready disconnected with AT&T and did not have service.
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May 1, 2008
being billed for this???
i dont know and understand why i am being charged for this with the number 18002882020. i am being charged for $13.49 and for what i dont know. it also should have been canceled since the month of march. also shouldnt be charged for this for that amount. so please cancel it. like i said it SHOULD be canceled back in may. please explain to me why i am STILL BEING CHARGED FOR THIS? i am very angry for that. and for the people whom i spoke with to CANCEL it, not CHARGE it. thank you very much. i will be expecting this to be canceled and off my statement. also would like a copy sent to me STATING ITS BEEN CANCELED!!! thank you for your time..!!!
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April 29, 2008
deliquent rebate
I bought an at&t wirless 2wire modem from at&t store and signed up for dsl. At the time the promo was for a full rebate on the cost of the modem. I mailed in my rebate form. The rebate was promised 3-6 weeks after rebate mail-in. When I didn't receive it after 8 wks, I called att rewards center. They said my rebate had been erroneously been marked "dupe" and that the problem would be corrected and I should be receiving my rebate in 4-6 wks. 6 weeks later when it didn't arrive I called again. The representative told me that the problem shouldn't exist and that she would fix it with an e-mail to her supervisor. I asked to speak to the supervisor. She assured me that the problem would be fixed and that I would receive my $80 rebate in 4-6 weeks. I told her I had heard this story before and asked if there was some sort of problem. She said everything seemed to be in order, but there had been some sort of re-organizational problem at 2wire headquarters. I finally, saw my rebate appear on their rewards center info site. But, it still didn't come. So I called again and talked to another supervisor. She said the problem would NOW be corrected and that I should be receiving my rebate in ... 4-6 wks and that she was powerless to do more than that... etc etc etc
Apparently, it's ok for AT&T take as much time as they like to honor their payments... however, every month I notice on my AT&T bill that if my payment is late... I am to pay late charges. Maybe they should be paying late charges on delinquent rebates.
By the way, I love my wireless internet..
sincerely JOnzo
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April 25, 2008
lies and deceit
I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans!!! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!!!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.
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April 22, 2008
I am pissed too
I was really happy when I got this situation settled I paid AT&T $691 through my checking account and thank God I DID. Palisades took it upon themselves to start freezing my bank account and garnish my checks, I took this case to legal services and they helped me a lot to resolve the situation or so I thought. And now as of today 4-21-08 I received my check and they are garnishing my wages without a letter or anything being sent to me. I DON'T UNDERSTAND WHAT IS GOIN ON BUT SOMEONE IS GOING TO PAY. If they cannot function without ripping people off then they need to close their business that’s all.
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