I work from home and the phone is an extremely important part of my business. This weekend I had no phone service.

ATT customer service told me that I should make sure the problem was not my phone. I told the lady I would go buy a new phone as I did not have an extra one. She said I am not telling you to go buy a phone! I said, I understand that. She then recommended I go knock on my neighbour(s) doors and try my phone in their home.

The ATT rep told me if the problem with the line was in my home as opposed to being outside my home I would have to pay them to fix it and for coming.

Someone came today and "fixed" the problem that was outside. I had phone service for approx. 3 hours and then it quit working again. I have spent hours on the phone with ATT over this issue talking to a different service rep each time. ATT sent me 2 confusing emails today. One saying the problem had been fixed and another saying they could not fix the problem because I was not in the home to let them in! What? None of the service reps understood what they emails were about.

For the past 2 weeks I have been on the phone with ATT for hours! Last week the problem was my email quite working completely. Every time they do a "security upgrade" my email is dead and I have to call them (hours) and finally speak to a level 2 tech who can figure out why. This of course is not until after the initial tech has me jump through all kinds of hoops unplugging my modem, turn off my computer, wait 5 minutes etc...

I give up. I switched service providers today. I do not trust ATT anymore. My service has been horrible. I browsed their site and did all sorts of searches to find a way to complain directly to them and there is no customer complaint option.

Goodbye ATT.

It is really pitiful and unfortunate that one of the ex-best telephone companies in the USA has arrived to this point of inefficiency.

My husband and I spent more than 3 [three] hours in the telephone trying to talk to someone who may help us TO TRANSFER our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that I am a customer for more than 20 years with an excellent record of payment

When we objected that, the operator told us that this was due to a poor credit!! THIS WAS AN INSULT -- AGAIN, INEFFICIENT COMPANY with INEFFICIENT PERSONNEL who ARE NOT TRAINED to LOOK into THE PROPER RECORDS.. –Not only that, but I received an ANONYMOUS-UNDATED letter confirming that Equifax was the informant

As per the above mistreatment and lack of ethics as well as DISREPECT towards us, I AM CANCELLING TELEPHONE LINE 703 370-2569 AS OF APRIL 18, 2008

M.P.Martin-Strader

When we signed up for at&t internet services in august 2007 we were told we would receive a rebate. We filled out form and sent it in, I've called 5 times and have yet to receive it.

I been with Cingular for two years and never had a problem, and this year January 23, 2008 I upgraded our two phones for another 2 year contract. When I upgraded this phones I didn't get the "Internet Service" . last month I called At&t about my bill because I had almost $800.00 bill. We usually have between $90.00 to a $120.00 bill every month for both phones because it's a share plan and which we can only afford it. So, were really both shocked when we got the bill. I spoke to one of the At&t costumer representative right away and asked them what happened. They told me that I used a lot of kilobytes of the Internet. I explained to them and told them as much information as I could so we both understand what happened why I got charged that much. One of the phone that I upgraded was a "SAMSUNG BLACKJACK II". I got the phone because I liked it but I didn't realized that it's very easy access to the Internet by one push of the button and you're there. So, by accident I didn't realized that I was or I could be in the Internet for how long. After couple of day, at&t called me while I'm at worked. They told me that they will gave me a credit but only half of the charges. I wasn't happy with it so I told them I 'll call them back when I get home. But, my wife called them back and spoke to one of the supervisor, and they said "That we will be charged half of the bill because your husband agree with it already. When I got home on that day from work. I told my wife forget about it. I'm tired and I can't be bother to argue with them again, we will pay half of the charges. But, we called them back and asked them to make sure to block the Internet. And they said they will.

This Month of March, we got our bill and we saw another "Internet" charges for $59.00. I called them and asked for a credit but they never gave it. Right away I cancel my contract with AT&T . I'd rather pay $350.00 for cancellation for both phones than be with them for almost 2 years. That"s how I'm upset with this situation.

My complain is that why they should not block the Internet automatically if the costumer sign up a contract without an Internet service?. Or, because they charged to much of Internet it should not be that easy to access by one push of a button without even asking . For instance, when you access Movietv in your cell phone, they usually warned you that you will be charged for it then asked you if you want to proceed "yes or no". And they should not sell this kind of PDA phones to costumer without Internet service.

I HAVE BEEN ADVERTISING WITH BELL SOUTH FOR OVER 10 YEARS. I TOLD THE NEW SALES REP THAT I DID NOT WANT TO CONTINUE DOING BUSINESS WITH THEM IN 2008. SHE BROUGHT HER MANAGER OVER FOR A VISIT AND HE PROMISED THAT I WOULD GET EVERYTHING I HAD LAST YEAR, A RE-DESIGNED FULL PAGE AD, A NEW WEBSITE AND A LISTING ON YELLOWPAGES.COM FOR JUST AROUND $50 MORE THAN WHAT I WAS SPENDING IN 2007. I DECIDED TO TRY IT ONE MORE YEAR. HOWEVER, WHEN THE 2008 DIRECTORY CAME OUT, I DID NOT HAVE EVERYTHING I HAD IN 2007. I HAVE TRIED EVERYTHING I KNOW TO CALL THE SALES REP TO DISCUSS PROBLEM. 6 WEEKS HAVE GONE BY AND NO RETURN PHONE CALLS AS OF YET. I SENT A CERTIFIED LETTER TO AT&T TO CANCEL MY ADVERTISING AND I DO NOT INTEND TO PAY THEM ANOTHER PENNY. THEY HAVE MESSED WITH THE WRONG GUY ON THIS ONE.