I received a reward card to cover my expense for breaking a contract to switch to AT&T. I used half o fthe car right away and waited until the last day before expiration to use the remainder. Unfortunately, the card (worth $43 by this time) was declined because it was expired (even though it didn't expire until one day later according to AT&T).

I called customer service and they initially said that it was my fault because

A. I used the card after expiration (I did not)
B. I didn't enter the expiration correctly (The declination came from an automated pay machine at a gas station and I wasn't asked for the expiration)
and finally,
C. I didn't call customer service immediately (I tried, they were closed)

I was finally offered a new card for the remainder of my reward which was appropriate in my mind. There were fees however totalling $17 for reissue. While $17 isn't a large amount of money, it is terrible policiy that the service agent couldn't waive this fee. I'm now remembering why I was reluctant to switch to AT&T in the first place.