I have been a customer of A T&T since 2005. I had three lines on my bill. I am(was) the authorized holder with all financial responsiblity. My family member, who was a phone holder on my account, went to get his own account with AT&T, my balance (the authorized holder with all financial responsibilty), was late paying my bill(which was not late enough for disconnection) AT&T required him to pay my late bill before getting a line in his own name with his own social security number and who also has a credit score of 780...this was not in any contract that I have signed with AT&T. I called earlier that day to release the number he was using on my account because the contract was up on that particular number. Therefore, for the shotty service I received from At&t, I called to disconnect my service on February 14, 2011 my phone did not get shut off until February 23, 2011, in which I'm getting charged for the service that was not rendered. One top of all of this...I am getting charged a early disconnect fee for not being happy with their service and for their ignorant policies.