AT&T continues to defraud by making promises they do not keep and billing me for services I have not ordered. Time and again AT&T has promised changes in my U-verse and phone services that they do not do. The last two months they have charged me for services I did not order. The FCC seems to be complicit with them because they defer complaints to AT&T and do not follow up with the consumer. What a racket!!! Graft and corruption or total and complete incompetence? And no good options because there is no open competition and the other available company is just as bad. Who is looking out for the consumer?