I'm a long time residential customer with Bellsouth/ATT 40 years. There's a charge on my bill for inside repairs $85.00. I did a self check on all equipment inside the home before calling for service. The technician came to my address and check the outside lines on the telegram pole. I left prior to them arriving to go to work and no one was there to greet them. Wen I returned home I found a note stating they needed to get inside to determine the problem but when I picked up the phone it was working. I have a six foot fence surrounding my property. The tech never was granted access nor entrance to my address!!!