no reward center website

the rewards center address gave no response

Good luck trying to communicate with the phone company. Over a year ago, a young man came door to door selling Uverse, the new ATT answer to cable. We signed up only to be contacted by ATT a week later to say that Uverse was not available in our neighborhood. Poor salesman. Our neighbor now has Uverse. We called ATT and were told that it was still not available. We explained that not only does our neighbor have it but the connection is in our backyard. Bottom line - there are only so many ports and our backyard connection is full so too bad. The Uverse customer rep named Renee was very rude and when asked when we could receive this service, I was told that it would be up to the engineers if they would ever add more ports. We have DSL and two phone lines with ATT and this is how we're treated. I have tried to email ATT to try and resolve this issue but it seems that email is not their mode of communication but the man on their answering system will not allow you to talk to a person until you've gone through about 50 prompts. FRUSTRATING is all I can say.

Dealing with ATT for their bundle was the worst experience in my life for services. They lied about everything. I was inconvenienced greatly because they did not tell me I needed a phone line on same wall as cable line. I had to pay for Dish equipment in order not to have 2-yr contact with dish. I had to go without my alarm protection for a week because ATT did not inform me that I would need to have my alarm company install a "filter" (at an additional cost to me) in order to use my complete package of services. My desktop computer did not work for a full week. Then the e-mail was messed up for more than two weeks. I spent hours on the phone speaking with technicians from Philipines, India, and who knows where else. When I asked for an American technician to come to my home, I was told that I would have to pay a service call fee. I am being charged $5 a month because my TV service is not hooked up to a phone line. I already have a phone line on the other side of the room, but ATT "is not allowed to run a cord across the room". So, I am paying $5 a month for not using my already existing phone line. Or I can pay $90 to have ATT install another phone line next to the cable outlet on the same wall. (This is for the Dish Network). I found out after Dish installation that I was not getting several channels I had with Cable. To get these 2 channels I would have to upgrade to 200 channels and pay an additional $10 a month. ATT said it would be $5 amonth. Not so, states Dish network. When I tried to apply for the promised rebates, I found that they lied about that, too. The ATT sales rep said she would send me coupons for $225. I will be getting only 2 coupons of $50 each and a $50 Visa card which ws never mentioned.

My total experience would take too long for details. What I think should happen is that all the new customer who were deceived by ATT sales reps, and had unsatisfactory customer service or services experience, as well as problems getting the promised rebates, should get together and file a class-action suite against ATT.

Not only have I not received the rebates I was promised in June of this year when I signed with ATT, I recently had a csr tell me to go to a paticular web site and fill out a short questionaire. Hell, I can't even find the site. To call on the phone usually means another web site altogether, only after a usually very long wait. This is not what I was promised, so my thoughts are, make it right, or get it the hell outta my house.