I agreed to service with AT&T the end of Jan. 2009. It took several days before I could use my phone there were problems at the pole. After three days of not using my service AT&T promised me a credit. The operator said that she couldn't credit my account then because I didn't actually have a bill due yet. I knew this was going to be a problem she said call back when I got my 1st bill. In the mean time I order internet service through AT&T. I received a bad modem so another 4 or 5 days passes can't use internet. They send me a new modem. They told me they swould credit my account for my trouble never seen that credit. Today get bill no credits for anything. No $50.00 rebate either. Call phone company only thing I could get from dsl dept was $20.00 credit no luck with credit for phone service or my rebate offer. They told me to visit the rewards website for my rebate. I dont see anyway to get my rebate offer!