I purchased an open box noise canceling headset for 99.95 for my son's birthday. I specifically researched the item to make sure it was returnable. The person on their 800 number assured me that it was returnable. Later, I ended up ordering via the internet. My son tested the headset and found that it did not cancel out normal conversation so he did not want them. I applied for a RMS and american musical supply informed me that the headphones were non-refundable. Puzzled, I called their 800 number and questioned their rep. He indicated that they no longer carried the item and that I would have seen a disclaimer at check-out indicating the item was non-returnable (which I most assuredly did not). I told him I did have a copy of the final check-out and it had nothing about "non-returnable" on it. He said the disclaimer would have been on a page before the final check-out. I asked him to find me another open-box item (or similar) where I could see this disclaimer. He put me on hold for 3 minutes and when he returned, he said that he could not show me the disclaimer because it wasn't showing up because they had recently changed the software. Needless to say I was very disgusted at this point and thanked him and his company for bending me over.