I ordered a "trail" offer from AuraVie. It made absolutely no significant difference in the condition of my skin. I called and received an RMA number and I returned their products within the 10 day trial period. I returned their products on March 16, 2011. I received a letter threatening "further action" dated June 20, 2011, claiming (more than 3 months after the fact) i returned the bottles empty. They want me to pay 97.88. The product made no difference in my skin, i returned the unused products. I will not pay this company one more dime. This is unbelievable. I too had a difficult time locating their telephone number. Is their product so bad that they must resort to making their money by threatening and calling customers liars and thief's?