Purchase a Pair of Austrialian Ugg Boots from the Shop Bank who are part of JD Sport and to my horror they started to split at the rubber at toe end of boot. On returning to Bank they said they had to send away for inspection, but after 10 Days i received a letter and the same boots back from JD Sports Inspection Centre saying it was Contact Damage meaning it was myself that caused the damaged. I have only worn boots on 3 occassions so to be told this i was horrified!!! Have now contacted Trading Standard...