6/28/07-Ordered merchandise, company posted charge to credit card same date.
7/16/07-Emailed on shipping status.
7/19/07-Merchant emailed "Ordered Shipped." Merchant provided no tracking #.
7/30/07-Emailed merchant, no response.
8/1/07-Checked merchant's Internet site, "Order 1978921 cannot be tracked at this time."
8/1/07-Telephone merchant, Manager "ED" stated order was mis sent to wrong customer, who returned order to them and they failed to reship order to me. Manager "ED" stated my credit card would be credited NLT 8/7/07.
8/7/07-No credit posted to my credit card, emailed merchant, no response.
8/10/07-Telephoned merchant, told they couldn't post credit to my credit card, told me to call back next week.
8/10/07-Filed complaint with my credit card issuer.
8/21/07-Credit card issuer posted credit to my account.
8/24/07-Filed complaint with BBB.

Beware!