Core returns...they simply don't accept them. You pay frequently over one hundered for the core, this is common practice. However you usually return the part to the parts counter where you purchased the part. Autopartswarehouse does things in a criminal fashion. THEY collect the core charge...and then when you try to return the core you need a rma number written on the box. Only trouble is they don't give you a rma number...if you try to get a rma number on the phone they put you on hold...forever...if you send an e-mail they don't respond...if you ask for a supervisor and give them your e-mail address they respond promptly with something that looks like a rma number but is not. You then send in your core and it dissapears. If you write the BBB Autopartswarehouse simply says they are trying to resolve your complaint but you didn't comply with their core return procedure.

They know this because they didn't give you a valid return rma in the first place.

so you pay more than the internet competition because you pay for a core up front that they have no intention of refunding.

Poor customer service! Poor quality parts! Had to pay for a $500 repair twice. 3 months later still do not have credit for defective part.

I submitted an order online for an Alignment kit for my Z3 BMW. In order to order the product you must complete the questionair to describe the car you are ordering the part for. I completed the questionair and submitted the order. Auto Parts warehouse sent me the right part but for the wrong car, this was determined only after the parts had been installed on the car at an expense of $250.00 labor. After many tries to get to customer support, I ended up speaking with Katie Dometita the customer service rep located in the Phillipeens. After trying for 40 minutes to explain to her in Plain English (foriegn to her). Katie determined that I had no reason to expect them to do anything because I ordered the wrong part, "the part number was on the order form". When i asked to speak with her supervisor she put me on hold and eventually hung-up on me. Katie did not seem to understand that, I don't know all the part numbers for all the products they carry, and the information I entered was correct their system is not correct. I spent $250.00 to have the wrong part installed and will have to spend an onther $250.oo just to get the car back in the same condition i took it to the shop in, and i have not been able to get a refund on the wrong part. DON"T BUY FROM AUTOPARTS WAREHOUSE.COM

Phoned FRIDAY NITE:
Ordered OVERPRICED DOOR MIRROR. Needed for an inspection. Explained I had to HAVE the part NO LATER THAN TUESDAY. Tuesday had made arrangement for a local man to put the mirror on AND I was paying HIM to come and do that.

ASSURED PART WOULD BE SHIPPED OUT EARLY MONDAY FROM SOMEPLACE IN VIRGINIA AND DELIVERED ON TUESDAY.
TOLD I"D GET A TRACKING NUMBER-- NO PROBLEM. SO I WENT AHEAD AND ORDERED THE THING FOR OVER A HUNDRED DOLLARS.

No tracking number showed up, just an order number. Tuesday morning called to request the tracking number, since website related "We are still processing your order" I was told "Oh you'll get that part today. We don't provide tracking numbers for FAST deliveries." HUH? THEN WHY DID YOUR SALESPERSON SAY YA DID?

TUESDAY COMES AND GOES, I CALLED OUT THE MONEY I PAID THE PERSON TO BE HERE THAT DAY! SINCE HE STILL EXPECTED TO GET PAID SOMETHING FOR SHOWING UP. MEANWHILE THEY ASSURE ME THEY WILL CREDIT MY CARD.

WEDNESDAY GET HOME AND THERE IS THAT *)@#*%)*)^ MIRROR ON MY PORCH!!!
Called them and said I DON"T WANT YOUR LATE, OVERPRICED MIRROR TODAY. IT WAS NEEDED YESTERDAY, TODAY I'VE MADE ANOTHER PURCHASE SINCE I HAD CANCELED THE ORDER.
Oh we can't refund YOUR money TIL WE GET OUR PART BACK AND IT WILL TAKE AWHILE TO GET THE LABEL AND BLAH BLAH BLAH

Do NOT use this company, they will tell you ANYTHING to get your credit card number, OVERCHARGE for what your getting (FINE IF IT GETS TO YOU IN A HURRY NOT FINE WHEN IT DOESN'T ARRIVE ON TIME) And then dick you around and NOT give you back your money without a BIG HASSLE! BUYER BEWARE!

On 3/2/09, I ordered wiper blades- Part # A19C28SB - 2 pcs. for $37.79, but only one piece was sent. I contacted customer service on 3/17/09 and was told by Adrian I would receive an email with delivery confirmation from warehouse within 24-48 hours. That didn't happen, so I called on3/20/09 and spoke with Chris. He said the part I ordered was only for one piece therefore they were not sending another part. I copied the description and referenced it with them and showed them it clearly stated there were 2 pieces. They claimed it was a mistake in the listing. Regardless, with encouragement, Chris spoke with the supervisor Shara and they were sending the additional part out immediately. I never received the product or delivery confirmation, as promised again, therefore I called again on 3/32/09 - This time I spoke with Zai- whol gave me the same story after repeating my problem once again- being placed on hold for an eternity, but he assured me he would see to it that the warehouse emailed delivery confirmation to me withing 24-48 hours. Of course, that didn't happen, plus no product has been recieved. On 4/6/09, I called one more time, spoke with Jill who I explained the whole situation again and she gave me the same " the warehouse will email your delivery conf. within 24-48 hours speech) and I asked 2 times to speak to her supervisor. She did not want me to speak to anyone, therefore she put me on hold for eternity- with no one picking up the line for over an hour- so I hung up. Each time I have called this company I am left on hold for 30-60+ min. This company does not do anything they say they are going to do and do not send products described in their product listings. Beware of this scamming group and order anywhere but here.