Let's call it like it is. Car-stuff lies. I believe what they do is 'broker' orders out to suppliers throughout the United States. There's nothing wrong with that except; I ordered a part that cost well over one hundred dollars and received a different brand-name part costing one third what I was charged.

Car-Stuff Personnel were very reluctant to let me speak with a supervisor and when I finally did, supervisors don't have any authority and kept saying 'That's not our policy' and, 'You'll have to wait until..'. I hope to find out who's in charge. Surely there's a legal remedy for this type of thievery. It's wrong to promise “brand-name" and deliver “bottom of the barrel". I'd like to see this business fail. Our economy, in America, is bad because of businesses not being truthful and we consumers need to hold companies accountable. Are you with me?

Avoid purchasing here at all costs! I searched the site for replacement fog light for my 2006 MB C350 sport. Their website had a part advertised as a "direct fit OE replacement" for this model. I ordered and the next day it arrived...fantastic! Uh oh, I took the light out to the car and it was the wrong part. I called customer service to see if I could get the correct part, they told me this was the only one they had and they'd be issuing a full refund and put in "a supervisor request" for return shipping since it was their error. This was obviously just to get me off the phone as I got an email with a 20% restock fee deducted and was told to pay for shipping. We went back and forth on email several times and the "customer service" agents just asked for the same things over and over. I provided my VIN 3 time, photos of the parts not fitting, and repeated requests to have a supervisor contact me. I then called on the phone and was asked the same questions again, put on hold several times for 10 min or so and finally told BY A SUPERVISOR(!)they were denying my request because I SHOULDN'T HAVE RELIED ON THEIR MODEL NUMBER INFORMATION I somehow should have been able to tell from the photo that they had it incorrect!! Since the photo is the part I received (even though it doesn't fit the car like the web site says it does) they think there is no mistake on their part and I should pay a restocking fee and return shipping! Unbelievable! Instead of thanking a customer for noting a discrepancy that could save them future customer service issues(they have yet to correct their site) they're only purpose appears to be to wear people down so they can collect some bucks even when they screw the customer. If you have ordered from this site and have a problem, don't waste more than one call to customer service, immediately dispute it with your credit card company as these guys are only wasting your time!

There are some other good summaries of nearly identical issues at stupidorjustignorant.com and beware: they also operated as US Auto Parts and they operate under several site names like partsbin.com and autopartswarehouse.com as well as some others.

Auto Parts Warehouse - AutoPartsWarehouse.com

Stay away from these folks - their parts database contains many errors and when you eventually get the wrong part they won't take it back. What they do is engage you in a lengthy dialog about the fact that they sent you the right part and you are in error - this goes on and on. They you get a curt e-mail explaining that they 30-day return period has expired and you're stuck with whatever they sent you. I got stung this way so "JUST SAY NO" to these clowns!

I ordered $84 worth of car parts over the phone with a good salesman who quoted me $40 for shipping to my home address. I was charged the International Rate of $104. I called the shipper, UPS, who told me they paid $31 to ship the package to me.

Many, many phone calls to their "customer service" line got me their final solution to my request for a refund of the difference in shipping: "We charge whatever we want for shipping... blah, blah, blah,... at the time of shipping".

Buyer Beware! I could have purchase these parts right down the street for less once you factor in the shipping "surcharge".

Autopartwarehouse.com is the parent site for nearly 100 hundred different auto parts sites on internet all have different looks and feels but tie in to the same company and ordering system. On 4 of the 6 times I have ordered i have gotten the wrong parts. All parts need an RMA to be returned. Getting an RMA is like pulling your own teeth out. You fill out a return form and they tell you to expect an rma in 2-3 business days. Except in ever circumstance you never ever get one. Then you are forced to keep calling, and emailing until they finally give it to you manually. In one case it took me 3 weeks before getting on and nearly 60 days before my card was credited. Additionally you will eat the return shipping and if you want the part swapped out they will charge you again for shipping for their mistake. It is by far one of the worst managed ordering, shipping, and return systems i have encountered.