Averatec

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Averatec Reviews

Volvofan May 16, 2009

LAPTOP DEAD AFTER 2 YRS

Bought a "cute" laptop in July 06 as a graduation present for my daughter. It's a 3300 series laptop. It was missing its 5-in-1 card reader at first and I called the tech support. Guess what? They wanted me to fax a copy of the receipt to them. Well, were 5, 000 miles away from home, on travel. Didn't get any help from them. I figured it out myself. Two years later, the computer crapped out. Dead. Looks like the hard drive quit. Paid $800 for it, so it's $400 per year for this piece of crap laptop with a crappy tech support. DON'T BUY ANY OF THEIR COMPUTERS! They are nothing but substandard craps!

July 23, 2007

Stay away from this company!

Averatec sold me a lightweight laptop with a defective hard drive. When I called Averatec's tech support, I was told to ship the laptop to Averatec's repair facility at my expense. The representative told me to express it overnight so I could have my unit back in 7-10 working days. Two months have gone by and Averatec still has not returned my laptop. It's so-called customer service representatives inform that the part has not arrived from China and that I will just have to wait until it gets here. One rep told me I should purchase another laptop as a backup!

To double my efforts, I have sent emails to Averatec support. However, one email was deleted without being read (as evidenced by the Outlook Receipt Function), and other emails have gone ignored. I cannot believe this company can get away with treating people like this!

I hope your readers will see this email before purchasing from Averatec.

Ken Kilpatrick