These guys are a serious bunch of thieves. I was hit from behind and the evidence they have at hand is quiet clear to whose fault the accident was. However, at the time of the accident, AVIS collected information from the third party to the accident and somehow managed to pay the third party out even though she was at fault. Now they expect me to pay the insurance excess. I personally suspect either some sort of internal fraud to favor certain people or simply staff fraud who make a commission from paying out wrong claims. (BRIBERY at its best i guess)... complaining doesnt help, because obviously they dont care about customer service. Personally, i think its because we continue to support these thieves and they make enough business. i wish someone would investigate these guys. or perhaps publicize these acts to a point where they start feeling the pinch... I will as of this point never support these clowns again.