All these complaints are all too familiar. I've had the same runaround as you all have had. Word of advice - Change your credit or debit card number so these people can no longer charge for their bogus ACAI BERRY and DETOX CLEANSE which they will continue to do month after month. The same Indian man that naturally you can barely understand, answers the phone with a different name or the miserable overweight depressed underpaid female phone operator disconnects you after you have been on hold for 20 minutes. I love how they say you are past the 15 day trial period in order for you to make a return and yet I didn't recieve the product for 35 days after the original order. Again, change your credit card number and notify your bank and end your nightmare. File a fraud claim with your bank where they'll reimburse you and investigate these shysters!