B-TRNSFRMD is a boutique consulting firm focused on agile Digital Transformation Solutions in three focus areas - Digital CX, Cloud Contact Centers and Service Desk. We bring a 360 degree value-driven approach to Digital transformation through Digital Solution Design, Service Reengineering; and Agile Technology Implementation. Clients have experienced increased Revenue, CSAT, Agent efficiency, and reduced interaction costs and risk through our integrated solutions involving SaaS, Low Code, AI, & Automation, and Personalization & Self-Service deployments.