I purchased a gift card for my friend's baby before Xmas 2007. When my friend tried to use it he was told it had already been used by someone online. Several weeks have gone by, dozens of phone calls & emails & I still have not been help. They promised they would call me back & never did. I finally stopped my credit card payment & filed a complaint with the Better Business Bureau. I am not used to being treated so shabbily. Obviously I won't be doing any future business with Babies R Us/ Toys R Us.