i was member of ballys for almost a year and i had myself and a friend in the same account because he didnt have a credit card, i had a month to month agreement with them, so i decided to go ahead an cancel the account i called and got charge for that last month and an extra 25$ to cancel. next month i checked my bank account and they had charge me for my friend that was in the account, i called and they told me that when i called to cancel i didnt mention my friend in the account so now im suppost to wait for ballys to listen to recorded conversation i had with the agent that i spoke to to cancel the account. just calling ballys is nearly impossible, the had me waiting for over 30 minutes. horrible service.