Bank of America - to do business with them are like pulling a tooth. I had a$1.92 charge from a previous charge one month that I didn't realize was a left over balance from a payment that I thought was paid off. I was changed $39.00 late fee and by interest rate went up to 41.24% the next month. To try to explain this was an error because I thought the acct. was paid is like a terrible pain. So I paid them off my remaining balance and close my account. I COULD NOT GET THIS ISSUE RESOLVED THRU THEIR CUSTOMER SERVICES I Have other banking services and don't feel I have to be place over the barrel with a bank likes this. We may be small accts. but we can still make a difference if we refuse to except how they refuse to rectified the problems with their customers.