We ordered shaped rubber bands from this site and never received the product. We received an e-mail telling us the date it was supposedly shipped, but still never got it even 2 weeks later. Tried calling NUMEROUS times, either got a busy signal or a message that they would call back (never did). E-mails went un-returned for days; then every so often would receiv e a response like "we are looking into this". Finally had to open dispute through PayPal (only form of payment they would accept) and instead of receiving a response from them, they merely refunded our money. I fell they never intended to sell us the product. I would never deal with this company again. They were SO UNPROFESSIONAL!!! All we wanted was the product. All we got were headaches.