Definitely not a case of third time lucky. Have been to Bambanani twice before, both times vowing never to go back, even though there's a wonderful play area for the children. Sitting around being ignored by staff just doesn't justify the fun the kids may have. Went there for the third time today, were happy to sit out in the cold, but after an hour, and despite having to get up and go inside twice to ask if there was any forward movement on our order, we decided it was just a bit much and told them we're going. In the hour and a half we were there, nobody came back to ask if we'd like another drink. It was only as we were leaving that they arrived with the starters and half the main courses we'd ordered, and neither of the children's orders.

If this had been a one time thing, would probably let it slide, but seriously, this is ridiculous... They should really get their act a little more jacked up, as we're not the only disgruntled customers they've had...