PAID FOR AN ITEM ONLINE FROM BH AND RECEIVED A USED / BROKEN ITEM.(R/C HELICOPTER)PAID SHIPPING FEES AGAIN, TO SEND IT BACK.THEY PUT A NEW BODY ON THE BROKEN ITEM AND SENT IT TO ME MISSING THE RECHARGEABLE BATTERY PAC.DAYS LATER I RECEIVED THE BAT PAC AND THE BROKEN HELI, SO I SHIPPED ALL OF IT BACK TO BANANA HOBBY, PAYING SHIPPING FOR THE THIRD TIME, BY NO FAULT OF MINE.TOTAL COST OF ITEM AND SHIPPING, ($146.39).IT IS NEXT TO IMPOSSIBLE TO CONTACT THESE PEOPLE.AND IF YOU COMPLAIN TO MUCH THEY HANG UP ON YOU, OR PUT YOU ON HOLD AND NEVER COME BACK...THIS EXPENSE IS LONG DISTANCE AT NO CONCERN TO THEM.$$$$$VERY FRUSTRATING AND DISSAPOINTING.