I originally signed-up for the Wellness Plan through the Ventura hospital. When the veterinarian left Ventura, I was transferred to Oxnard, wherein I have spent many days waiting an average of two hours for appointments. This time spent allowed me to observe, on every occasion, the manager treating clients rudely and dismissively. She displays a continued lack of respect for the Hispanic community at large. When I commented on this to another employee, I was told that the manager had "health issues", which caused her to behave in this intolerable manner.

I believe that there is no excuse for Banfield allowing her continued employment. In addition, I have continually had problems with my Wellness account being appropriately managed.