Due to the inavailability of any ATM machines for CIMB in IIUM, Gombak Campus I'm amongst those few individuals who has to be content with withdrawing our monies using other bank ATM instead. Now, although it's a known fact that these machineries are faulty in the sense that it's sluggish and prone to delays in withdrawal, I was amused by the fact that today (31/3/2011) upon inserting my CIMB card for a withdrawal the ATM machines took my card instead. It would be understandable had I entered an incorrect pincode but this wasn't the case as it was merely inserted.

Consequently, upon complaint the officer in-charge dealt with it in a less professional manner by letting me wait for over 30 minutes and when appeared, merely said "We'll try to get it back tomorrow" without asking for any further reference such as my phone number nor her's. Such customer service remains a poignant feature within Bank Islam, which for most only stands for it's name sake without properly fulfilling the ideals underlined within the Shariah.

Management ought to take drastic action irrespective of whose card it belongs as it'll create unjust for individuals like me who has to spend the few remaining days relying of what little I have coupled with a final exam within such period aswell.