One day I go online to check my account balance with BOA only to discover that a check was written by someone else but the funds had come out of my account. Yes! Imagine your best friend writing a check from their check book with their name, address and everything but the money comes out of your account! This was clearly a case of fraud so I contacted them and was told it would be reversed and that "when I have a chance to close the account." My checking account remained open for a few weeks but as always I kept very little funds in it mostly just to pay my credit card bill as I'm very weary of BOA after several issues. Sure enough a few weeks after the first incident more checks were written taking money from my account. When someone from the check fraud department finally got back to me they told me they would NOT reverse any of the money STOLEN from my account because I should've closed it. The rep clearly stated they had no responsibility to me after advising me to close the account and they wouldn't return any of my lost money. I guess this is how BOA helps it's customers feel safe and secure with their service, by letting criminals steal money from the customers they should be protecting from fraud. I will never bank with them again and hope to close my cc with them asap. Absolutely dispicable!

Frist of all let me say that I am not stupid. When I called to check on getting a loan from the packet they had given me, I thought O.K. I was going to move and 0.625 sounded like a good rate (as I knew my credit was very good at the time), and the payments were suppose to be 200.00 a month. Well this company instead of treating it like a loan put it off as a credit card debt. I have been fighting them for two years and I have been paying them there 200.00 a month and they keep adding interest and late fees and overdraft fees. Each month I subtract what I don't feel I owe and write on the bottom of my check for loan and the amount I still owe them. They except the checks and cash them but they don't take what I have fussed about for the last two years into consideration. They have harassed me at home multiple times a day, and now they are calling the hospital were I work. I pay my bills and don't mind paying for something I owe but I refuse to be ripped off, and if they don't start listening to me as I think they don't have a boss just telephone operators, I'm going to quite paying all together.

Terrible customer on a refinance. Our loans was passed around to about 5 different departments. And they all passed the buck and made many mistakes!

After holding an account for over 13 years starting with a very small hometown bank that merged over 4 times and eventually was bought out by bank of america, i got wise after years of incompetent and poor customer service, with the final straw being last this past year at jan when they changed policies for deposit for customers, to even if you are an account holder all checks deposited were to be placed on a two to three day hold while on hold, they had the liberty to bounce checks presented while your check was on hold., anyway i could go on for days about how i hate this bank and how much money they stole from me over the years, anyway called and said okay close all accounts, the service person said okay closed no problem.. I thought great after all these years i am done.!! Only to get a call from india yesterday at 8 am telling me i was turned over to collection agency, ( i had no idea) for 89.00 from like 3 months ago on same account i just closed., i also have the most current statement showing that i had a 0 balance. So when i called spoke to someone in their recovery dept, she said, well i can send you the statements from three months ago, when you owed so and so, i said how can i be authorized to close an account if there is a balance!! They just suck in the worse way, i have changed to wachovia and had no idea that banking didnt have to be highway robbery every day!! And super customer service, i only wish i had done this 10 years ago. I tell everyone i know that still bank with bank of america what fools they are...

I caution any one that has a mortgage with Bank of America to be VERY CAREFUL! My dad and I share a mortgage with Bank of America, and Bank of America changes their billing address from time to time and if you do not receive an address change from them or you miss it in the mail Bank of America does receive your payments but now it is at what they consider to be the wrong location and this department holds your payment and will not forward your payment to the new billing address. Then when you fall behind on your mortgage they foreclose on you! This is what happened to my dad and I had to file chapter 13 for him to keep his property! I make payments for my dad via online banking with my bank and my bank actually sent BOA a letter asking them to withdraw their foreclosure proceedings, cancel any late charges applied to his account and restore his good credit because my bank had proof copies of all the checks that went un-cashed. They were sent on time but to the now wrong location because Bank of America had changed their billing address and unfortunately for us we did not receive a change of billing address notification this time, yes they have changed it before but we caught it that time. The request from my bank was refused! Why? My bank told me straight up that this is how Bank of America got to be so big! They deliberately change billing address from time to time and if you miss it for what ever reason Bank of America then forecloses because they don't receive your payments! They receive the payments, but it's the wrong department and they just don't forward them! Proof? After chapter 13 was filed we received back one of the first checks that BOA claimed that they didn't receive, it was dated pre-foreclosure! They just flat held it until the chapter 13 was filed then sent it back. Had I not filed the chapter.13 BOA would have legally defrauded my 82 year old dad out the land he worked so hard for most of his life. If you have a mortgage with Bank of America "BE CAREFUL, BE VERY CAREFUL"! Check up on your billing address at least every six months.