"Consumer Reviews on Companies, Products and Services"

Bank of America

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(1104)
Category: Business & Finances

Contact Information
Florida, United States

Phone number: 8006690102

Bank of America Reviews

June 11, 2007
Identity theft
Bank of America does not give a darn about the consumer. My mother in law passed away in December of 06. Ran a credit report and there was 16,000 advancement and bill is now up to 20,000 bill that was not hers. She is clearly part of identity theft. It took 4 months to get a copy of the checks clearly not her signature but all wonderful BOA says is just pay us 7,500 and all will be paid up. How in the world does BOA give someone making $600 month ss a 16,000 advancement. Don’t they have any common sense this may be an identity theft. So all they do is put it in collections let it accumulate interest.

What is my next step. This bill is not hers and should not be part of her estate.

Regards,
Frank Camarda
June 7, 2007
Problems with flood insurance!
When our mortgage was sold to Bank of America, we were almost immediately told we would be required to carry flood insurance. I tried to communicate with customer service by phone and correspondence but was very much ignored. I was sold a flood insurance policy at over $600 per year. I tried to communicate with Bank of America asking why my property had been identified as being in a flood plain. I finally got a hold of someone in the second year of the flood insurance policy and was told by them that It was up to me to prove that I wasn't in a flood plain. I asked them where the proof was that I was and was ignored. Finally at the beginning of the third year I hired a surveyor who verified I was no where near a flood plain and I sent the report to Bank of America. Without so much as an apology they notified me that new information had surfaced about my property, that it was not in a flood plain. At that point I requested reimbursement for the two years of flood insurance and the cost of the survey, a total of about $1500. I never heard a word from them, not an apology, go jump in the lake, or any kind of a response. Rest assured if the shoe were on the other foot, I would have paid through the nose.
June 1, 2007
Premium line of credit
I or rather my ex-wife (whom is a employee for Bank of America as a loans underwriter) gained access to a 10,000 line of credit in 1998 in 1999 it was at it's limit of 10k since we have divorced and I have been paying the thing down to @ 4k as of late 2006 apparently my efforts were not sufficient and when a payment of 95$ was made in December 2006 it broke the camels back. A letter was sent to me stating that the money was received but actually 97$ therefore the account would remain "In Default" It is important that you know that I have had a commercial account with Bof A for over 20 years, I own 2 carwashes in the DFW area and I bank there no less than twice a week, the paperwork just dried up in the fall od 2006, I made repeated efforts to transfer monies using their online banking when I tried to transfer money it insisted I need to open an account, hell I already had to many, and it would not recognize my LofC account number, I tried often to reach the Lof C dept but they were Closed For the Evening,to say the least I am a very busy man single, home, 2 businesses that are open 7,24,365 get it. So on Feb. 11 of my own accord I called the line of credit dept and a lovely lady answered the phone explaining that the others had gone home but that she could assist me,finally a actual human with blood in their veins... she explained to me what was necessary to get their online banking to recognize one of it's own accounts (WHAT to HELL) and told me she would be glad to assist me in making a payment, I told her I would like to pay $235 and she transfered the money immediately, she then explained that after looking at the details of the account saw that if I and I Quote" would just pay an additional sum of @ 3o$ my account would be IN GOOD STANDING AND ALL WOULD BE WELL so like a good soldier I DID JUST THAT thinking finally I would have online access to my account and could resume paying this thing off... good rideounce, of course if the junior teller at the new branch 2 blocks near my home would of told me I needed to pay 2$ extra in December or how to "REGISTER" my LofC account online none of this happens... but that's not all oh it gets worse... 5 days after this payment is made I receive notice that indeed my account had been sold to United on a Bof A letterhead telling me to contact them, and that if I've made any payment recently not to that it could greatly increase the amount owed to united and that it was sold on Feb 9th 2 days before my payment that was at the time about 7 to 8% of the loan amount... the money had been taken from my account but the total had not been posted against my LofC balance... On early three months I spent 1 to 2 days of the week trying to retrieve rundown freaking find my money always a confirmation # was issued and a promise to resolve this quickly Diane Hicks lied repeatedly to me and never got back with me I was repeatedly bumped form dept. to dept... THE TREE as they call it each one saying it was the others DEPARTMENT... I finally got the EXWIFE to call in EARLY MAY and of course she got the real skinny... loan sold to united deal was made back in January of 2007 sold 4100$ not that united thought was secured with assets for 3167$ they claimed (even told my ex-wife) that they transferred the funds immediately to United Mortgage... United tells me that they received the money on MARCH 22nd and that at the current interest rate of 13% I now owe including the @270$ payment just over 4,500 dollars remember that balance was just over 4,000$ on January 1 of 2007-minus 270$ payment on feb 11th @13% (was never that high, variable rate at Bank of America). They are now calling like incestuous whore's insisting that they need a speedy one time payoff... the Loan was UNSECURED and personal, not secured and Business as united thought, see they even lie to each other... Hell I don't have that and refused to be bullied by these carpet bagging son's of bi**hes, I will pay when a judge determines that a FAIR recognizing has been made and yes I still for this moment bank there... Gerald L kannady.
May 31, 2007
Unjust termination
I worked for Bank fo America for approx. 1 year. After exceptional employee performance reviews I was terminated for making a complaint about an atm machine. For about 1 week our building's atm machine was not working. I called the associate banking department to advise them of the situation since I was trying to deposit money all week and had bills to pay. Several of which I had mailed already one morning (mailbox right outside the bldg walk 5 feet through the door and there is the atm) but every time I went back to the atm there was a sign saying be back at 5pm, will be fixed in am, coming back at 3pm...etc. After the second day of this non-sense I felt I should be proactive and let someone know what was going on in case one of my bills was presented for payment. I called the associate banking department and spoke to a Chris Salazar. Not only did he accuse me of floating checks (which is not the case because I told him the mailbox is outside the bldg I work in then you walk into the bldg and there is the atm machine) he was totally rude, refused to let me talk to someone of authority, and sat there in silence for almost 5 minutes until I requested to be transferred to the survey in which we can overall rate our satisfaction of the call. Finally when I asked for the survey he transferred me to his manager. (obviously because he knew that what he had done was totally unprofessional) When I talked to his manager she was very nice and just told me to go to a banking center...(as if I didn't know what to do at that point.. seriously)regardless I still asked to be transferred to the survey. When I got back to my desk and told my manager what had happened he reply was "those bastards"! Two days later my manager and the VP of the department said I was being terminated for using profanity with the associate Chris Salazar and his manager. I tried to explain again what had happened and was told not to go any further that this was done and over with!!! My manager didn't say one word about how I told her what had happened. I told them I wanted proof of this because they monitor their calls in this department. They couldn't provide any proof of course (because I never acted this was and there was no tape of the conversation) the kicker is that my manager Margaret Bailey brought me to her cubicle three days earlier for an employee review. HA she told me that I actually exceeded expectations when it came to interacting with other departments. BANK OF AMERICA IS A JOKE. THEY SCREW YOU WHEN YOU ARE A CUSTOMER AND AN EMPLOYEE!!!
April 12, 2007
Misleading and fraudulent Ad
During the past month, I decided to transfer my balance from my Capital One credit card to the BOA Platinum Plus credit card. The reason I did this was for the 0% APR for 12 months, as well as the 0% balance transfer fee. I completed a request for a BOA Platinum Plus credit card online, but had to get help telephonic with BOA Credit Card Services group due to a software issue. At the time of the application, I was confident that this credit card would indeed be 0% APR and no balance fees, as indicated on the application and in the terms and conditions.

During the phone call with BOA credit card services people, I also told them that I had $750.00 in my BOA Advantage checking account that once the balance had been transferred from my Capital One card to the new Platinum Plus account, I wanted the $750.00 transferred from my checking account, and the rep said he could do this. At no time did he ever indicate there would be a fee for doing this. If I had known there would be a fee for doing this, I would have waited for the credit card to be approved, then used my online banking to directly transfer the $750.00 to the credit card. Why would I spend $15 when I have online account pay and did not have to?

Imagine my anger and displeasure when I looked at my new credit account online and found that I had been charged $435.00 for a balance transfer fee and $15 for a phone transfer fee. Despite several phone calls to BOA credit card services group and speaking with Luz, the account manager, (who I had to ask to speak to me in English), I was told nothing could be done and that the fees were clearly spelled out in the terms and conditions for the credit card.

Clearly, the offer that I responded to states, both on the application itself and in the terms and conditions, that there are NO BALANCE TRANSFER FEES associated with this offer, and I was not informed of any phone transfer fee. To now insist that these fees are proper clearly indicates to me that the offer I responded to was fraudulent and misleading, and is a growing indication of the downward spiral BOA is engaged in with its present account holders.
March 8, 2007
Home equity line of credit
The incompetence of this bank is truly sobering. A simple call to check the status of a loan application resulted in a three hour phone tree ordeal. I used the number they had provided for this purpose. The one department that might have been able to answer the question closed during my phone tree debacle! The phone message still said "please continue to hold, your call will be answered in the order it was received" long after that group had left for the day. The result was that I never even got an answer on my original question. I was repeatedly invited to participate in a customer satisfaction survey, but each rep claimed they were unable to transfer me to the survey as instructed. Tomorrow I plan to transfer all my accounts to a smaller bank!
March 8, 2007
Most unethical practices and rude customer service reps
I became a member of MBNA Credit Card products 14 years ago. I did not have any problems since MBNA became Bank of America (BofA). The BofA has the worst customer service. So called the account managers can bang the phone on you without thinking twice. I called to request the interest rate review/reduction which started at 10.9% and was increased to 22% without my consent. The account manager told me to consider the home equity loan and talk to their mortgage department to pay off my loan. I consider it not solving the problem and trying to to avoid the issue. After talking to three different department that last department told me that they do not do business in the state I live in. Very next day I called to check the balance on my account and found out that all of my accounts (I have three) were closed. One does not deserve this kinda service and response from a bank that you have been giving business to for fourteen years. My recommendation is to stay away from this bank. They are highly unethical and very rude when it comes to resolving issues.
March 7, 2007
Unauthorized withdrawal of funds from my checking account
On the 15th of February, I logged on to my Bank of America (hereafter referred to as BoA) net account to verify my payment for the month. Funds are automatically withdrawn on the 17th of each month for a predetermined amount. BoA was having some sort of "We Love Our Customers" promotion (Valentines Day?) and offered a one-time deal of paying just $15.00 for the February billing period. I "signed-up" made the proper changes, authorized it and that was that. Move ahead to February 26. I go to my bank to make a deposit and discover, to my horror, that I have only $13.00 in my account: my balance should have been $940.00. Coincidentally I get my latest statement from BoA that afternoon. Instead of billing me $15.00 for February, they have billed me TWICE for $300.00 ($600.00 total) and then on 02/19 they bill me again for $327.00, apparently for the March bill (which isn't due until 03/17). I call customer service right away and although I'm assured, after 45 minutes, that I will get the initial $600.00 back, I am told that this probably happened due to "Operator Error"... ie, it was my fault (!) I make a second call the next day when I learned of the $327.00 taken on the 19th. And while the guy ultimately agreed that I was owed the money, this twit actually had the nerve to come right out and say that it was my fault. When I asked for a letter from BoA explaining what had occurred so that I could present it to my other creditors when I was late for any payment, I got a flat out "NO". Flash ahead to Monday, 03/05. I receive a check for $327.00. I call BoA and ask where the other $600.00 is. The CA tells me that she sees a request for the funds, but that it has not yet been authorized. Today: 03/07. I call Customer Satisfaction w/ BoA. I inquire, once again, as to the status of the $600.00 . This person proceeds to tell me that there is no refund coming, that $300.00 was used to pay last month's bill, and the other $300.00 is for this months bill, again due 03/17. In disgust I finally said, "here's the deal, you folks send me my $600.00 AND a letter of apology, or you won't see another payment from me. Let's see...$600.00 versus $11,000.00 in an unsecured loan. YOU FIGURE IT OUT".
February 10, 2007
Illegal charges!
I had a no annual fee credit card from Bank of America, but I haven't been using it since 2001. I have not received any new cards to be activated, and no mail or phone calls of any kind related to my credit card account from Bank of America since 2001. My balance was $0 every month in 2002, $0 every month in 2003, $0 every month in 2003, $0 every month in 2004, $0 every month in 2005, and $0 every month in 2006 until September, when I was charged an annual fee of $39, and my balance became $39. There have been no statements sent to me, and I have found out about my balance when checking my credit report in February 2007. Not having an active account and no communication with the bank for 5 years, the sudden charge charge is illegal. The bank keeps adding interest every month, so that my balance almost doubles every 2 months. In addition, they reported the account as being delinquent, and damaged my credit scores. I am currently seeking legal action against the bank.
January 19, 2007
Where to go when BofA does you wrong!
There are two sites that consumers can visit to do more than vent about Bank of America. http://www.bbb.org/ is a Better Business Bureau site. Readers might be interested to know that this bank, even though it has dozens of "Bash" sites, has a satisfactory rating with the BBB, in fact the headquarters in my state has not had a complaint in 36 months. I think more people need to cut and paste that link and report them for all their short comings, maybe then they would be held accountable. Another site where you can research laws governing the BofA and report any suspected fraud on their behalf is http://www.occ.treas.gov/ this is a great tool for consumers. Hope this helps you because it sure helps us.

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