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November 27, 2006
Bank of America is too big for its own britches!
Apparently MBNA was purchased by Bank of America. Those of us who had credit cards with MBNA seem to be having a lot of trouble accessing their statements on line. The web address: ibsnetaccess.com just does not work, no downloads. just a plain white page. I had two MBNA accounts, one Mastercard and one VISA.
Too bad about this because there are a lot of angry people out here and I hope all will consider abandoning their cards.
Bank of America is too big for its own britches.
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October 24, 2006
Duplicate payment sent, not canceled as requested, caused significant overdraft and other returned payments!
Letter from Bank of America:
Dear James Stewart,
Payee: COMCAST-BURLINGTON
Scheduled Payment Date: 9/25/06
Amount: $120.00
Thank you for your recent inquiry regarding your payment to COMCAST-BURLINGTON made through Online Banking Bill Pay. This inquiry was already responded to on September 26. We are unable to cancel or change this payment because it has already processed. You may contact your payee directly to obtain a refund of this payment. If there was someone here who had the ability to honor your request we would, however, there is no one who has the capability to do so.
You may cancel or edit payment information online, without our assistance, as long as the payment status is "Scheduled."
We apologize if this creates an inconvenience.
You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. mail.
Thank you for choosing Bank of America. For further assistance, please contact us by e-mail or phone, 800.933.6262, Online Banking Bill Pay.
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GENERAL E-MAIL
DATE:09/27/2006 TIME:09:02:16 MSG. NBR:03690927090216352006
FROM: 35026154055 STEWART, JAMES
TO: Customer Service
Account: 0095074-xxxxx
Transaction Date: 09/25/2006
Transaction Type: Online Transaction
Amount: $120.00-
Reference No: 00094320925
Transaction Description/Payee Name: COMCAST-BURLINGTON Bill Payment
Payee Account#:
Reason for Inquiry: Question about canceling a payment
Late Fee: No
Late Fee Waived:
Late Fee Amount:
Fin Charge: No
Fin Charge Waived:
Fin Charge Amount:
Select a payee type: Cable television
Work Phone number:
Home Phone number:
Contact Name:
Contact Phone:
Contact Date:
Customer Message: Reverse this DUPLICATE TRANSACTION OR direct me to someone who can--
*Note: For a bill payment you originated through Online Banking, we have provisionally made the payment on your behalf. You must deposit or transfer sufficient funds into your account by 5:00 p.m. (Eastern time) 1 business day after the date provided above to ensure the payment is completed. If you do not, the payment may be reversed. In either event, a fee may be assessed to your account.
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Dear James Stewart,
Payee: Comcast - Burlington
Scheduled Payment Date: September 25, 2006
Amount: $120
Thank you for your recent inquiry regarding your payment to Comcast - Burlington made through Online Banking Bill Pay.
We are unable to cancel or change this payment because it has already processed. You may wish to allow time for the payment to post, and then contact your payee to obtain a refund of this payment. You may cancel or edit payment information online, without our assistance, as long as the payment status is "Scheduled." We appreciate your patience and apologize for any inconvenience this may cause.
You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. mail.
Thank you for choosing Bank of America. For further assistance, please contact us by e-mail or phone, 800.933.6262, Online Banking Bill Pay.
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GENERAL E-MAIL
DATE:09/26/2006 TIME:07:57:49 MSG. NBR:94640926075749162006
FROM: 35026154055 STEWART, JAMES
TO: Customer Service
Account: 0095074-xxxxx
Transaction Date: 09/25/2006
Transaction Type: Online Transaction
Amount: $120.00-
Reference No: 00094320925
Transaction Description/Payee Name: COMCAST-BURLINGTON Bill Payment
Payee Account#:
Reason for Inquiry: Question about canceling a payment
Late Fee: No
Late Fee Waived:
Late Fee Amount:
Fin Charge: No
Fin Charge Waived:
Fin Charge Amount:
Select a payee type: Cable television
Work Phone number:
Home Phone number:
Contact Name:
Contact Phone:
Contact Date:
Customer Message: Already debited from my account at $113.00 please cancel duplicate payment which caused an overdraft.
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October 20, 2006
Bank of America is the very worst one to deal with
Bank of America promised me a settlement on my account. The account was mishandled and they never even came close to settleing with me as PROMISED. Everything they told me never happened and was a complete lie. I have worked with several Credit Card companies, but BANK OF AMERICA IS THE VERY WORST ONE TO DEAL WITH. They are not trueful, and they could care less about their customers. They do not work with individuals with disabilities. Do not consider opening a Bank of America Credit Card! There are many good companies like Chase, Discover, & Capital One. The very best being Chase! They will work with you and be kind. They will lower interest rates. They will not lie like Bank of America and Ken Lewis.
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July 20, 2006
Credit problem
I have a credit score of 748. My credit card statements were lost/mis-directed and I was late on a payment. My introductory 0% rate credit card immediately jumped to 16.99% costing me over $200. B of A policy is that upon request their manager will call within 24 hours. Eight days later I called back and finally spoke with a manager. If I had been a B of A customer in any other way, in addition to the credit card, I may have had some leverage to have the introductory rate reinstated. However, I am now stuck paying the extra interest, but I just sent the full payoff amount so they won't get more than the $200 out of me. I requested that I be put on their 'do not solicit' list and told Clinton P., the manager, that if they made a mistake and contacted me that I too would be unable to show any mercy and I would push the situation as far as I could. I'll never consider B of A with either my personal or my company accounts again. Credit Unions have been so much easier to work with!
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