"Consumer Reviews on Companies, Products and Services"

Bank of America

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1 stars
(1104)
Category: Business & Finances

Contact Information
Florida, United States

Phone number: 8006690102

Bank of America Reviews

October 5, 2008
Obvious rip off
Juniper sold to B of A, couldn't pay either on-line as neither site would accept payment. Spoke with BofA "you don't owe anything this month." Today received call from a cred coll agency. They say I am in arrears. They want last month's payment which I sent to other creditors. NEVER BELIEVE THIS HOCKUM! I proceeded on my merry way and now have BofA claiming I missed a payment. I think this might be a scam. I'll send them the money due but I HATE the way they treated me..and so HATE THE BASTARDS...
September 29, 2008
Overcharged
Bank of America posts transactions largest to smallest. Not in the order by the date the transactions occurred. We had made a few transactions on Saturday night and on Wednesday we accidentally made an atm withdrawal that overdrafted our account by $3. Ok fine, we would get a $35 fee. Wrong! They posted the transactions from largest to smallest. If the transactions were posted in the order that they were made, we would have received on fee, but instead we received 4! Then our direct deposits did not post on the day it was received. That never happened before.

What I get from this whole mess, is that Bank of America posted my transactions to get the most fees. So we received $140 in overdraft fees. And a negative balance on our account.
September 27, 2008
Crooks of America
Bank of America should really be called Crooks of America. Their industry made-up fees have really gotten out of control. I am looking at one of my many statements where finance charges were $211.30!! They say that when i first used the card that I was at 0% interest, and after reviewing my old statements, they lied. On one statement they charged me 1, 500 dollars for finanace charges. Hope they fold like chase did.
September 25, 2008
- Life Insurance scam
I had been getting a lot of sales calls to buy Life Insurance by people saying they were with Bank of America. I told them I was not interested in Life Insurance since I have it through my job. However, they said that their insurance might supplement what I have through my job and they would send me some information and sign me up. I told them they could send me the information if they wanted to but do NOT sign me up. They did anyway. Then they started debiting $29.99 out of my checking account every month. I called BOA to cancel and they said that BOA does not even offer Life Insurance. However, they do sell customer's information, including their account # and Social Security #, to various private insurance companies. I eventually did get a packet in the mail from a company called National Union Fire Insurance of Pittsburgh, PA. The entire packet was in SPANISH. I found someone to read it to me but she could not find a number anywhere to cancel. So I looked up the company online, called them then had to argue with a very aggressive girl for like 20 minutes before she finally canceled the insurance. Before she agreed to cancel she also told me I was a bad parent for canceling and that she would give me 2 months free if I kept it. I just had to keep saying NO over and over again. I never did get a refund for the premiums they took out of my bank account w/out my permission. And I still get the occasional call from "Bank of America" trying to sell me life insurance, even though I am on the state-wide DO NOT CALL list. So I think this is a scam if BOA ever calls you to sell you insurance just hang up!!
September 24, 2008
Ripped off
I have had an unhappy relationship with Bank of America virtually from the beginning. However, their customer service people would always help me, in the end and take care of Bank of America's indiscretions, although it would usually take hours on the telephone. This time is different and I have had enough. I have had multiple occasions of Bank of America posting debits before credits, even with my having time stamped receipts. Bank of America then refunds some overdraft fees, 'as a courtesy, ' but will make me pay up to 4 or 5 fees myself. I have paid over $1, 000 in fees caused by bank error. This isn't even my latest, most upsetting issue.

I recently (two months ago) made a deposit of $800. I then wrote out 5 checks against this deposit (totaling about $300-$400). Well, Bank of America decided to place a hold on this deposit without notifying me of the hold in any way.

Then, Bank of America decided to return all of the checks that I had written out against the (little did I know) held funds. Then, Telecheck and Certegy charged returned check fees directly to my account resulting in 7-8 overdraft fees. I received refunds from Telecheck and Certegy directly via paper checks (their policy). I was told that when a check is returned to them, they receive a 'report' giving the reason for the return. If a check is returned due to held fees, typically a returned check fee is only charged if after redeposit of that check still is returned. Both companies cited that the fees shouldn't have been charged an gave me refunds.

So, basically I am told something different depending on who I speak to at Bank of America, but the most common thing that I have been told is, if your account is overdrawn due to an unauthorized charge which is refunded, Bank of America refunds any overdrafts incurred from it.

Well, I faxed over copies of all of the paper checks to a supervisor in Claims by the name of Dawna who has decided to blatantly ignore my fax and subsequent 3 phone calls and voicemails. Every time I call, I'm told that Claims needs to handle this and will adjust the account and when I get over to Claims, I am told that if I have already received a refund, I don't need to enact a claim (clearly). I am then told that there is nothing that can be done.

My account is now -400.49. I have re-routed my direct deposit to a new account that I hold at PNC Bank, where I am much happier, thus far. However, I am receiving phone calls from Bank of America on a daily basis threatening to put my account in Check Systems at which point I will not be able to have a checking account anywhere until the negative balance is resolved. I'm going to attempt to contact Bank of America once more after work today, but I doubt anything will come of it.

I have been told that I would have an excellent case for legal action, which I cannot afford... :0) Thanks for any assistance in this matter.
September 22, 2008
Scam and lies
Bank of America credit card services lied about a repayment plan that was to have me pay a larger sum of money than I could really afford in order to have interest and late fees taken off my account if I reached a goal. Instead, when I reached the goal, none of the interest or late fees was removed. I made the increased payments for three more months with the credit card services people telling me to wait another month whenever I called.

I felt like I was being strung along and probably was while those who lied to me were getting reinforced to do so by bonuses and rewards for getting their stooge to pay more per month than should have been necessary.
September 19, 2008
1 800 number/fraud dept
Here is my story:

One day 3 years ago, there is a car loan that pop out in my credit report. At that time I did not have the time to clean it out. I have written to the 3 credit bureus, and they have investigated, but Bank of America would not clear my name. Now, I finally have the time to follow thru with this.

I have written the Plaza associates and called them as they are the collecting agency that the Bank of America gave the loans to. They referred me back to the originator of the car loan.

Then I filled a dispute from the credit bureu once again.
After that I have fax the same proof and evidence that the car loan is not mine to a supervisor named CArole Olson of Bank of America.

I had no Idea that when I called the 1-800 number, I would have the run around and no one could direct me to their fraud department for auto loans. I spent 4 hrs per day in the past 3 days.

I feel so frustrated about this and I am not sure what to make of it. The receptionist are horrible. Then I found this wbsite which could at least make me vent some of my frustration. I guess this is therapeutic. But still Is there any way someone could help me get rid of that credit report?


Freddy Conde
September 19, 2008
money disappearing, excessive fees, without an explanation
Oh, I have a story for you guys...about a month ago..I had direct deposit from my job, so I waited until it cleared, and transferred $120 from a non bank of america atm...I had the funds, it was not pending, believe me I make sure to check these things, a few times..so few days later my account was blocked..no phone call...I was told it was an empty envelope deposit. I told the agent I never use envelopes, since the new machines let you put in cash...she didn't really know what to say..but kept saying it would be cleared by the next day..

I was unsure of why this happened..and didn't know it had to do with that withdrawal..so 2 days later, still blocked called again after looking at my account online the $120 disappeared, and a weird fee was on the checking account, of $180. I didn't know what it was, so I asked the first agent didn't know, the second didn't, the third said it was because the amount wasn't avaliable since it was a non bank of america atm...but the funds were there and NOT PENDING.

I didn't understand this..and no one really knew what the fee was. So, now of course I HAD bills that are taken out monthly during that time, so of course this happened the day the money was taken out...(which would have been there..if this wasn't screwed up) than took out $200 dollar worth of overdraft fees, and money from my savings account, then again recently, and for whatever reason that money was transferred back, and titled "refund". No one seems to want to help out with this..and it does not make any sense to me...since no one truly knew what the fees were..help anyone? I thought about writing a letter, instead of attempting to speak to agents.
September 18, 2008
Overcharged
Not only does Bank of America provide poor customer service but I recently learned that they have a system in place to ensure the highest penalties possible when a customer goes into overdraft. I feel the biggest problem is the bank holds visa transactions and pends them to clear. They blame this on Visa and the retailer however I feel the bank us ultimately responsible for requiring a hold to be placed.

The problem lies with the way they withdrawal funds from their customers account. A customer may have 5 pending transactions for only a small amount per transaction. If they have a larger transaction that places their account in the negative the bank will withdraw the larger transaction first and then the next highest amount and so forth until all transaction have been taken out, even if the larger transaction was several days after the smaller transactions.

So the argument that is made is the bank is protecting the interest of the consumer because they took out the highest and most important amount first. That is a lie. They take the highest amount first in order to inflict as much monetary damage as possible.

I recommend that either a class action suit is placed together to stop this practice or that consumers encourage congress to pass a bill requesting funds be withdrawn in order that they were taken out by the consumer. It of course would then be the consumers responsibility to take care of any returned check. Also debit transactions would not be a problem because if the funds could not be immediately verified they would not be taken out.

If this has happened to you I recommend voicing your concern with the Bank. Keep records of the call and of any bank emails you may have. File a complaint with the Ripoff Report, the Federal Trade Commission, your Local Better Business Bureau, and most importantly your State Banking Department.

Pressure needs to be put on Bank of America and other banks to help stop consumer abuse.
September 15, 2008
Unauthorized charges
I have had nothing but trouble with this bank. They will do anything to bill you it seems. My biggest issue is when they decided to take my money in my checking account and start transferring it to a savings account without my permission. And not only that but they continued to do this for about four months even though i constantly told them to stop the transfers and they told me the transfers were stopped. One month they even started transferring more.

So then when my automatic payments for my Star card went through they bounced it saying i didn't have the money and then felt the need to bill me for it, which was on top of my card billing me. Apparently your money is untouchable when they transfer it to a savings account unless they want to bill you for something then they suddenly remember that both accounts are "yours" and attached to each other. I lost about $3, 000 from this fiasco. Not to mention when my card billed me over these few months 500 dollars of debt suddenly became 4, 000.

I will never ever recommend this bank. And now I am afraid to even leave them until i know absolutely everything has been changed over to a new bank account because of when my parents left and a check suddenly went through late they decided to bill them nearly 500 dollars in bills total and even tried to tag on another 200 saying that the company that had turned in the check was billing them, when in fact they were not doing so whatsoever and the bank was just lying to try and get some extra money. And this was all from a 7 dollar item.

My advice never ever use BofA and if you do have them make sure you change banks as soon as you can safely do so.

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