My mother has NEVER had a Bank One Credit Card. The Company refused to give her a print out. When she asked to talk to the supervisor she was told, "No you can talk to me I am not putting on a supervisor." She has tried to tell them she don't know who the other person is that is on the account. I have told her to contact her Lawyer and let him handle it. The company sent her papers last year to fill out so they could find out who used her card. They were legal papers. She filled them out, and sent them back. It is a bill of over $1000.00 at this time. She just wants someone to talk to that can be helpful and understanding. She just keeps running in to dead ends. If anyone can give her any helpful information I would sure be GrateFul. My Family has done everything short of paying a bill they don't owe to comply with this company. My mother would like to resolve this issue without going to court. Just today alone she spoke with Bank One 3 times.