On April 2nd 2008 I ordered a tension spring from this company and paid with my visa. I received a confirmation email shortly thereafter with an order number. On April 4th 2008, funds were withdrawn from my visa account. No other communication from the company to date. I've sent emails to the company requesting an order update with no response. I file a "ticket" with the company's customer service with no response. I have called nearly every day to speak with someone, but I just get an answering machine that is always full. I did leave one message when the machine picked up. No one has contacted me.