In November I ordered a Nook as a gift. The person I bought it for wasn't comfortable using it so I called BN to return it. I got an authorization number and returned it within their time period.

Six months later I am still fighting to get my refund. The upper management is still "reviewing my case". There is no way to contact them except by email, and they are not responding to my questions. They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.

I have kept all my original invoices, return authorization emails from BN, tracking and delivery info from UPS, and documented the countless conversations I have had with customer service.

I guess hiring an attorney is next.