On November 25th I logged into my Barnes and noble account and ordered a certified pre-owned nook and the additional warrenty. My money was put in a "pending" status for 3 business days (From the 25th to the 30th) before it was released by B&N. On November 30th I received an e-mail from Barnes and Noble informing me that my order had been cancelled. I logged back into my account and confirmed that the Nook was not going to be shipped. I then cancelled the order for the warrenty as well because if I am not getting the Nook, why would I want a warrenty. After canceling my order online I received a confirmation e-mail confirming my cancellations. So I have my money back and my order is cancelled so I spent my money on other items. Fast forward to December 2nd. I receive a e-mail telling me that my order is getting ready to be shipped. I log into my account and confirm that my orders status is still cancelled for both the Nook and the warrenty. Later that day, I received another e-mail telling me my order was cancelled. On December 6th, I received an e-mail telling me my order has been delayed (WTF?) So I called Barnes and Noble customer service to confirm that my order was cancelled. I spoke with a brainless CSR who said that my order was DEFINATELY CANCELLED and that she would put a note on my account just in case. That evening I received another e-mail telling me that my order has shipped (WHAT?!) so I logged into B&N and my status online was still "Cancelled" and my money was still in my account. Figuring it was a glitch in their system I didn't respond until this morning (Dec 7th). I checked my bank account at 8 am with no charge showing. (phew!) and then received an e-mail from B&N with a tracking number for my Nook and around the same time I get a text from my bank alerting me that I am now in Overdraft (OMFG). So, I called customer service again and spoke to another clerk who confirmed that yes I did order a Nook on November 25th and congratulations on it being sent out. I tried explaining that I don't want the Nook, that I cancelled the order at least 5 times both online and through Customer service. I told her about all my e-mails and her only responnce was "It's a glitch in the system i guess." Ok fine, whatever. So now I am awaiting a Nook that doesn't have the extended warranty (Because that part stayed cancelled) and I am in Overdraft. I am truly upset by this and will never shop B&N online again. In their store I have always been treated fairly and with respect, and until they screw that up, I guess it will have to do... maybe I should switch to the Kindle...