do not call orleans store thought i had reached bell canada or somethihg the girl at the other end did not have a clue what she was doing we had paid for and ordered rugs and she had no clue what to do with us

Left homp depo to go with you guys did i make a mistake ?????well I need 100 words to say how much I should not of travled to Orleans to buy Rugs maby next time someone will look at this and get back to me Yea right I need 8 more words well I will now go back to HOME DEPO

Details of the service delivery problem:
Today (9/12/10), I sent two e-mail to friends notifying them of my new bell.net e-mail address (service was just connected on 4/12/10 as we just moved from Ottawa to Aurora). The first e-mail went out at 7:18 pm. The second was attempted at 9:02 pm but, immediate, I received a message back indicating that Bell suspended my account because they "noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account."

Steps I took to try to resolve the problem:
I called 310-SURF, Bell's technical support line and spoke to Marcelo (agent ID #XS880) about 9:15 pm on 9/12/10.

What the service provider said/did:
The Bell rep refused to resolve the problem, stating that I exceeded my quota for outgoing mail (recall from above, I sent one message successfully today and my account was blocked on the second message) thereby violating my user service agreement. As I pointed out, the user service agreement (http://explore.live.com/microsoft-service-agreement?ref=none - is the link provided to me in the notification sent by Bell) contains nothing whatsoever that refers to a daily quota, nor does it refer to any account suspensions except for subversive activity or failure to pay. The Bell rep continued to argue that he couldn't reactivate my e-mail service. He said all he could do was to raise a ticket (ticket number 113558471) and send to to some other department called SNET, with whom he would not permit me to speak, and that they might reactivate my e-mail account sometime in the next 72 business hours... maybe. I informed the Bell rep that we would not pay for the service during the time period that it was unavailable to us, to which he responded that he could do nothing about that and referred me to Bell's business office which was, conveniently, closed. I asked for the name and phone number of a senior executive (such as the VP of client service) and the Bell rep refused to provide this information. I asked for the Bell rep's manager's name and contact number and he, again, refused to provide the information, stating that his manager does not ever speak to clients.

What I consider to be a reasonable resolution:
1. My e-mail be reactivated as immediately as it was disconnected.
2. Bell Canada change it's user agreement to specifically state that users sending more than one message a day risk having their account suspended due to service agreement violations.
3. That Bell Canada change its business practices and warn all clients up front that it has the common practice of unilaterally suspending someone's account after they attempt to send more than one e-mail daily.
4. That Bell Canada offer us one year of free service (our internet, home phone and long distance are bundled and connected to this account) for this neglectful, disrespectful and blatant abuse of power with respect client service and, us, as clients.
5. Bell Canada apologize formally.

i am sick and tired of your company (bell canada) having people that are phoning me from some far off land. they do not speak english and do not know what they are talking about. i would like for a proper english speaking representative to get back to me on this matter. my phone #is 416 503 0575 p.s. i have been a customer for over30 years and i am thinking of going elsewhere for my services. thank you james whyte.

I wish I knew where to begin with Bell. Might be better to outline a list of their misdemeanors:

1) Phoned in to have my services with Bell installed only to find out there was a delay. Why? They had linked my profile with the credit profile of another customer who had BAD credit and I needed to provide extra proof that I was who I said I was.

2) Wanted my tv services set up similar to what I was receiving at my last address. After some negotiating I got set up - yes, with FRENCH ONLY channels. Took about 3 days to get that switched.

3) Set up my One Bill online and started making payments. Found out that these payments were linked to an old account and that they were disappearing into some alternate universe. Still haven't figured this one out.

4) Have I mentioned how many times I've been disconnected after hours of calling?

5) My tv services one day disconnected for no known reason after I start receiving late payment notices for payments not yet due!? They promised to reimburse the reconnection fee of $56. No such luck.

6) My bills continue to come in at the $200/month range. Don't ask why - at this point I only have TV services. (Internet not working)

7) From the beginning Bell has charged me for home phone services I never received. Called countless times and it was finally disconnected, supposedly. Nope, shows up on my bill, I call to confirm again, they say no t-phone services but alas, and again, it shows up on my bill. Took 3 months to have this fixed. (Don't ask me if I've ever really been reimbursed...I can't make heads or tails of my bill)

8) My internet has not been working for almost 2 weeks. After sending my call to El Salvador, where the really nice agent confirmed he didn't have the resources to answer my question, I received subsequent confirmation that there was a land card 'unplugged' at Bell's end: "someone has plugged it into the wrong hole!!" - great!!! Today: a Bell agent shows up, checks the outside of our house, leaves, comes back, and then declares that the origin of the disconnection is at our neighbours house but, sorry, can't fix it. There's a dog in the yard. Stay tuned...this can only get better.

I've canceled my services but for some reason Bell feels like the mob - no matter what, you never ever really get out.

What an absolute and total example of incompetence. What a absolute and total joke. Bell is a wasteland of incompetent losers, from the Execs all the way through its ranks.

Someone needs to pull the plug on Bell.

I called Bell Canada to get an answer to a simple inquiry. As I am submitting this complaint, I have already been on hold for 1 hour and 3 minutes. At the 1 hour and 5 minute point, my call was finally answered by an actual person (although they didn't speak English very well). I asked my question, which was very brief and only required a simple yes or no response. Before responding, the customer service rep asked if she could look at my account to see what services I have after providing me with my answer. I abruptly said NO, that I just want my answer so that I can hang up after being on hold for 1 hour and 5 minutes. Her response to my question was yes, I thanked her and hung up. Any other company would be quickly out of business if they knowingly left their customers on hold as long as Bell Canada does on a regular basis. I am waiting for the day when I receive a courtesy call from Bell Canada about a new product or service so I can leave them on hold indefinitely.